What should I do if I receive a damaged product?

If a customer receives a damaged product from Bionovalab.com, the recommended course of action is to carefully examine the package and the product for any visible signs of damage. It is essential to document the condition of the item and the packaging by taking clear photographs. This documentation can serve as important evidence when addressing the issue. Next, the customer should refer to the return and exchange policies outlined on the Bionovalab.com website. These policies typically provide specific instructions for initiating a return or exchange process. The customer may need to fill out a return request form or provide their order number and relevant details regarding the damaged product. It is advisable for the customer to act promptly, as many companies have time limits for reporting damaged items. Upon initiating the return process, the customer should keep an eye on their email for any further instructions or confirmation regarding the return. It is also important to follow the guidelines for shipping the product back, including repackaging it securely to avoid further damage. Lastly, while Bionovalab.com does not have a specific customer support number provided in this format, it is wise to check their official website for contact information or further assistance. This information can help in ensuring a smooth resolution to the issue of the damaged product.