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BioSurplus Customer FAQ

Top Answers & How-to Guides

What is BioSurplus's Phone Number?

The question we are asked most often is about how to talk to BioSurplus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent BioSurplus Customer Questions

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Service and Support

Can you assist with equipment installation?

BioSurplus mainly provides high-quality pre-owned lab equipment but does not usually offer installation services. Customers can...
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Do you offer equipment leasing options?

BioSurplus provides options for both purchasing and leasing laboratory equipment, making leasing a convenient choice for those...
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Product Information

What type of lab equipment do you sell?

BioSurplus provides a wide variety of laboratory equipment suitable for many scientific fields. Their selection includes vital...
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Are there options for certified pre-owned equipment?

BioSurplus offers certified pre-owned laboratory equipment that is inspected, refurbished, and comes with documentation...
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Can you provide documentation for the equipment?

BioSurplus usually offers documentation for their equipment listings, which can include manuals, specifications, and...
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How can I learn more about the specific equipment?

Individuals can explore the BioSurplus website for detailed information on lab equipment, including descriptions,...
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Shipping and Payment

What types of payment do you accept?

BioSurplus generally accepts various payment methods, including major credit cards like Visa and MasterCard, as well as bank...
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Do you ship internationally?

BioSurplus does provide international shipping for their lab equipment, but specifics can differ based on item, destination,...
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Quality Assurance

How do you ensure the quality of your equipment?

BioSurplus ensures the quality of its lab equipment through meticulous sourcing, inspection, and refurbishment. They acquire...
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How frequently do you update your inventory?

BioSurplus diligently updates its inventory of lab equipment based on factors like new stock availability and sales rates. The...
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Warranty and Returns

What is your return policy?

BioSurplus implements a return policy that generally permits returns within fifteen days of product receipt. Items should be in...
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What should I do if I receive damaged equipment?

If equipment arrives damaged, the customer should assess and document the damage, including photographs. They should then...
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Do you provide warranty for your products?

BioSurplus typically provides warranties for their lab equipment, with terms differing based on the product's type and...
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Sales and Quotes

Are bulk orders eligible for discounts?

BioSurplus typically offers discounts on bulk orders, as larger purchases can lead to better pricing options. However, discount...
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How can I request a quote for a specific item?

To obtain a quote for a particular item from BioSurplus, you should visit their website and browse their catalog. When you find...
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