What is your return policy?

BioSurplus has a specific return policy in place to ensure customer satisfaction while also managing the logistics associated with lab equipment and supplies. Generally, if a customer needs to return an item, it is advised to initiate the return process within a certain timeframe, typically within fifteen days of receiving the product. This timeframe helps ensure that the equipment is still in good condition for resale or restocking. To be eligible for a return, items usually must be in their original packaging and in a resalable condition. It is important to keep all original materials, including any manuals and accessories that may have been included with the product. Additionally, returns may require that the customer covers the shipping costs, especially if the return is not due to an error on the part of BioSurplus. Different types of products may have specific return conditions, particularly for equipment that is refurbished or customized. Therefore, customers are always encouraged to review the specific returns page, where detailed policies, including any exceptions, will be outlined. This guidance ensures that customers fully understand the terms and conditions of returns before making any decisions. For the most accurate and updated information, checking BioSurplus's current website would be beneficial.