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Bike.com Customer FAQ

Top Answers & How-to Guides

What is Bike.com's Phone Number?

The question we are asked most often is about how to talk to Bike.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Bike.com Customer Questions

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Product Information

What types of bikes do you sell?

Bike.com provides a diverse selection of bicycles tailored to various riding preferences, including road bikes for speed,...
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What sizes are available for your bikes?

Bike.com provides a variety of bike sizes such as extra small, small, medium, large, and extra-large, depending on the bike...
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Do you provide assembly instructions for the bikes?

Bike.com provides user manuals with assembly instructions for the bicycles they sell, outlining key steps like attaching the...
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Do you have a size guide for bike helmets?

Bike.com offers a helmet size guide to assist in selecting the proper fit. To find your size, measure your head circumference...
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Payment and Promotions

Do you offer any warranty for your bikes?

Bikes sold on Bike.com come with warranties that generally cover manufacturing defects for a limited time, varying by brand and...
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Are bike accessories included with the purchase?

The inclusion of accessories with a bike purchase from Bike.com generally depends on the specific item. Typically, the base...
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What payment methods do you accept?

Bike.com provides various payment options for customers, typically including major credit and debit cards like Visa,...
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Are there any discounts or promotions available for bike purchases?

Bike.com frequently runs discounts and promotions on bike purchases, including seasonal sales and special offers for new...
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Shipping and Returns

Can I return or exchange a bike if I'm not satisfied?

Bike.com has a return and exchange policy for unsatisfactory purchases, but terms depend on the product type, condition, and...
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What is the average shipping time for bike orders?

Shipping times for bike orders generally range from five to seven business days for standard delivery within the continental...
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Do you offer international shipping for bikes?

Bike.com usually offers international shipping, but it can differ based on the item and destination. Larger items like bikes...
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What is your return policy for bike accessories?

Bike.com has a customer-friendly return policy for bike accessories allowing returns within a specific timeframe if items are...
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