Can I return or exchange a bike if I'm not satisfied?

Asked a year ago
Yes, we offer a hassle-free return and exchange policy for bikes. If you're not satisfied with your purchase, simply notify us within 30 days of receiving the bike. We will be happy to accept returns or facilitate an exchange for you. However, please note that the bike must be in its original condition with all accessories and packaging intact. Any signs of wear and tear may affect the eligibility for return or exchange. Additionally, please understand that return shipping costs may be applicable and will be the customer's responsibility. Our goal is to ensure your complete satisfaction with your bike, so please reach out to our customer service team who will assist you further with the return or exchange process.
Jeff Whelpley is the editor / author responsible for this content.
Answered May 3, 2024

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