What is your return policy?

Our return policy at Bigsmiletoys.com is designed to ensure customer satisfaction. If you are not completely happy with your purchase, you have 30 days from the date of delivery to return the item for a full refund or exchange. All returned items must be in their original condition, unopened, and with all original packaging intact. We cannot accept returns on used or damaged products, unless they were received in such condition. Please note that the customer is responsible for return shipping fees unless the return is a result of our error or a defective product. To initiate a return, simply contact our customer support team who will guide you through the process. At Bigsmiletoys.com, we strive to make your shopping experience as convenient and enjoyable as possible.