Belk Customer FAQ

Certain promotions or discounts may not apply to specific brands or items, including Estee Lauder. It's essential to check the terms of the coupon for any exclusions. If your coupon should apply, it could be a technical issue, and we recommend reviewing your order details or confirming the eligibility of the item for the discount.

We're sorry to hear about this issue. It is possible that your package was delivered to a neighbor or another secure location if you weren't available at the time of delivery. We recommend you to check around your property, with your neighbors, or with anyone else who may have accepted the delivery. If you're still unable to locate the package, please reach out to the courier service as they can provide more detailed information. If all else fails, keep in mind Belk’s customer service is committed to making things right and will assist with next steps.