What if I receive a damaged or defective product?

If you receive a damaged or defective product from Beauty.com, we apologize for the inconvenience and are here to assist you. Please contact our customer service team within 48 hours of receiving the product with details and provide supporting photos if possible. Our dedicated team will assess your claim promptly and guide you through the return or exchange process. In most cases, we will provide a pre-paid return label for your convenience. Once we receive the damaged or defective item, we will either issue a refund, offer a replacement product, or provide you with a store credit, depending on your preference. Your satisfaction is of utmost importance to us, and we will strive to resolve any issues as quickly and efficiently as possible.