Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for
As far as we know, there is only one way to contact, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback. top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
Can I track my order?
Yes, you can track your order on our website. Once your order is confirmed and ready for shipment, you will receive a confirmation email with a tracking number. Simply click on the tracking number provided in the email, and you will be redirected to the carrier's website, where you can track the progress of your package. Please note that it may take up to 24 hours for the tracking information to be updated once your order has been shipped. Additionally, you can also log in to your account on our website and visit the "Order History" section to find the tracking information for your order. If you have any further questions or need assistance with tracking your order, our customer service team is available to help.
Are there any physical stores where I can try on the shoes?
Yes, Bates Footwear offers the convenience of physical stores where customers can try on their shoes before making a purchase. They understand the importance of finding the right fit and want to ensure customer satisfaction. Their physical stores provide an opportunity to physically experience the shoes, check the sizing, and evaluate their comfort. To find a store near you, simply visit the "Store Locator" page on the Bates Footwear website. This page allows you to enter your location and find the nearest store that carries their products. Additionally, their knowledgeable and friendly staff are available to provide guidance and answer any questions you may have regarding their shoe collection.
What is the sizing chart for your footwear?
At Bates Footwear, we understand that finding the perfect fit is essential. That's why we provide a comprehensive sizing chart to ensure you get the right size for your footwear needs. Our sizing chart is available on our website under the "Size Guide" section. It offers a range of measurements, including foot length and width, as well as corresponding shoe sizes. We recommend measuring your foot using our guidelines to accurately determine your size. It's important to note that we offer both US and European sizing options to cater to our global customer base. If you're uncertain about your size or have any questions, our customer service team is always available to assist you.
Can I cancel or modify my order after it has been placed?
Yes, you may cancel or modify your order after it has been placed, but please be aware that we have a limited time frame for order changes and cancellations. If you wish to make any modifications or cancel your order, please reach out to our customer service team as soon as possible. We will do our best to accommodate your request; however, if the order has already been processed and shipped, we won't be able to make any changes. It's important to review your order carefully before finalizing the purchase. For further assistance, please contact our customer service team through phone or email, and provide them with your order details.
What are the accepted payment methods?
We accept various payment methods at to ensure a seamless shopping experience. You can make purchases using major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we also accept payment through PayPal, a trusted and widely used online payment platform. This allows you to securely complete your transactions using your PayPal balance or through linked bank accounts or credit cards. By offering multiple payment options, we strive to provide flexibility and convenience to our customers. Please note that we do not accept payment methods such as cash on delivery or personal checks. Rest assured, your payment information is safeguarded using industry-standard encryption technology to ensure a secure and protected online transaction process.
Do you offer international shipping?
Yes, Bates Footwear offers international shipping. We understand that our customers come from various corners of the world and we want to ensure everyone has access to our quality products. Whether you're located in North America, Europe, Asia, or anywhere else, we can deliver your desired footwear straight to your doorstep. Our international shipping rates and delivery times may vary based on the destination, but we strive to make the process as seamless as possible. Please note that additional customs fees or duties may apply, depending on your country's regulations. Feel free to explore our website and place your order with confidence, knowing that we cater to customers worldwide.
How long does shipping take?
Shipping times vary depending on the shipping method chosen and the destination. At, we offer standard ground shipping, which typically takes 3-7 business days for delivery within the continental U.S. Expedited shipping options, such as 2-day or overnight delivery, are also available for faster service. Please note that orders placed on weekends or holidays may experience slight delays. International shipping times will depend on the specific destination and can range from 7-20 business days. To determine the estimated delivery date for your order, you can track your package using the provided tracking number. Additionally, we offer free shipping on orders over a certain dollar amount, providing cost-effective options for our customers.
There's more!
Click below to show 4 more questions, answers, and complete guides to common customer support problem.

Comparing Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact AT&T Wireless page. Or look at our Contact JetBlue page. We can't really provide this kind of help if you're looking to contact because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has no chat option has no customer email has no help forum has no twitter handle has no facebook page
Contact information overview

Answered on this page:

Do you offer a warranty on your products?
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Solutions to common issues

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