What is your return policy?

Our return policy at Batesfootwear.com is designed to ensure customer satisfaction. If for any reason you are not completely happy with your purchase, you may return the item within 30 days of delivery. All returned products must be in their original condition and packaging with all tags and labels intact. We offer two convenient return options: online returns and returns through our partnered retail stores. Online returns can be initiated by contacting our customer service team, who will provide you with a prepaid shipping label. For in-store returns, simply bring the item to the nearest participating retail store along with your receipt or order confirmation. Please note that certain products may be subject to specific return guidelines. For detailed information and any further assistance, please refer to our return policy section on our website or contact our customer service team.