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BarkBox Customer FAQ

Top Answers & How-to Guides

How do I Contact BarkBox Customer Service?

The question we are asked most often is about how to talk to BarkBox customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about BarkBox customer service, get an answer now.

Recent BarkBox Customer Questions

How do I cancel my subscription? I no longer have the dog.

To cancel your BarkBox subscription, log in to your account on the website. Navigate to the "Account" section, and you'll find the option to manage or cancel your subscription. Follow the prompts to complete the cancellation process. Remember, you can also check the specific cancellation terms outlined in your subscription details.
Asked Jun 1, 2025 3:47 PM

how to i cancel my subscription

To cancel your subscription, log into your BarkBox account and navigate to the "Account" section. From there, you can find the option to cancel your subscription. Follow the prompts to complete the cancellation process. If you need assistance, there is a link to the most up-to-date contact information right here on this page.
Asked May 30, 2025 1:04 AM

I can't afford my barkbox subscription any longer? How do I cancel?

To cancel your BarkBox subscription, log in to your account on the BarkBox website. Once you’re logged in, go to the "Manage Subscription" section and follow the prompts to cancel. Make sure to cancel before your next billing cycle to avoid being charged for the upcoming box.
Asked May 27, 2025 10:59 PM

How do I cancel my subscription?

To cancel your BarkBox subscription, log in to your account on the BarkBox website. Navigate to the subscription settings and select the option to cancel. Follow the on-screen instructions to complete the cancellation process. Make sure to cancel before the billing date to avoid being charged for the next shipment.
Asked May 4, 2025 8:08 PM

I need to cancel my subscription to barkbox

We understand that you wish to cancel your BarkBox subscription. To do this, log into your account on the BarkBox website, navigate to the 'Subscriptions' page under your account settings, then you can locate and select the 'Cancel' option. Follow the prompts to finalize the cancellation. Please remember that you must cancel your subscription before it renews if you want to avoid being charged for the next box. Once the subscription renews, it can't be cancelled or refunded as it's immediately processed for shipping.
Asked Apr 23, 2024 6:18 PM

Help me with my BarkBox customer service issue

Order Management

How can I track my BarkBox order?

To track a BarkBox order, customers can find tracking details on the BarkBox website or in a confirmation email. A link in the...

Can I return unused items from my BarkBox?

BarkBox generally does not allow returns for unused items, focusing on customer satisfaction and product quality. Defective or...

What should I do if my BarkBox arrives damaged?

If a BarkBox arrives damaged, assess the issue and document it with photos. Check the BarkBox website for guidance on reporting...

Customization and Preferences

Does BarkBox offer options for allergies or special diets?

BarkBox acknowledges that some dogs have dietary restrictions or allergies and offers customizable plans for those needs. By...

What happens if my dog doesn't like something in the BarkBox?

If a dog dislikes an item in their BarkBox, owners can share it with others or donate it to shelters. BarkBox values customer...

Can I customize my dog's BarkBox based on size or preferences?

BarkBox allows customization based on your dog's size and preferences, helping ensure toys and treats are suitable for your...

Product Information

How does BarkBox determine the products in each box?

BarkBox carefully selects items for each subscription box by gathering customer feedback, expert advice, and market research....

What are the benefits of BarkBox for dog owners?

BarkBox provides numerous advantages for dog owners, such as curated toys and treats to keep pets entertained and engaged. The...

How does BarkBox select brands for their boxes?

BarkBox carefully selects brands for their boxes based on quality, safety, and wellness while emphasizing collaboration. Their...

Rewards and Promotions

Are there any referral bonuses for BarkBox subscribers?

BarkBox has a referral program where both the referring subscriber and the new subscriber can receive rewards. Typically, the...

Does BarkBox have a loyalty program for subscribers?

BarkBox does not operate a standard loyalty program featuring points for purchases, but it provides various subscriber perks....

Subscription Details

What is included in a BarkBox subscription?

A BarkBox subscription features a selection of themed items each month, including two to four toys, two bags of natural treats,...

Are there gift subscriptions available for BarkBox?

BarkBox does indeed provide gift subscriptions, which can be an excellent choice for dog lovers. These subscriptions come in...

How often do BarkBox subscriptions ship?

BarkBox subscriptions are shipped monthly, providing themed boxes with toys and treats based on the dog's size and preferences....

What are the cancellation policies for BarkBox subscriptions?

BarkBox allows customers to cancel subscriptions anytime, effective at the end of the current cycle. Customers can manage...

Is BarkBox available internationally?

BarkBox primarily serves the United States, Canada, and the United Kingdom, with limited international shipping options....
We look to the BarkBox issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
BarkBox issues reported to GetHuman

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