BarkBox Customer Service Issues

My subscription ended 2 months ago. In November, I received a box unexpectedly. I asked for a call back a week ago but didn't hear back. I was just charged, even though I've moved. This has caused an overdraft in my account. I enjoy Barkbox, but I'm frustrated by the lack of customer service where I can talk to a real person. Despite my online account stating my subscription is over, I'm still being charged. I'm seeking an immediate refund.

Hello, I recently ordered a BarkBox for my dog Jasper and added a toy to the box. However, when I checked my bank account this morning, I noticed that I was charged for 2 extra boxes. I accidentally left my phone open on the BarkBox site, which led to the unintended purchase of the additional boxes. I only intended to purchase one box with the extra toy and the 6-month subscription. Could you please refund the charges for the 2 unwanted boxes?

My dog Edsel is quite rough on toys, he destroys them within 5 to 10 minutes. It's disappointing to pay a monthly fee for toys that don't last. Throughout our time with Bark Box, this has been a consistent problem. Edsel enjoys the treats, but the toys don't hold up. We may need to cancel if this issue isn't addressed. He gets so excited when his box arrives! Is there a way to resolve this? I can provide a picture of the destroyed toy if needed.

We receive the BarkBox monthly for our puppy, Edsel, who can tear up toys within 5 to 10 minutes. I'm not happy paying for products that he destroys quickly, but he does enjoy the treats. Is there anything that can be done about the durability of the toys? If not, I might need to explore other companies. Edsel is an 8-month-old pit bull mix who adores playing with toys, especially tug of war and squeaky ones. He's always so ecstatic when his box arrives, and although we love spoiling him, it would be great if the toys lasted longer. I have pictures of how he destroys them if needed. Thank you for your attention to this matter.

My package is currently held at a FedEx facility. The scheduled delivery date keeps changing daily for over a week. FedEx cannot locate it, while USPS suggests it might be lost or a scam. Can you assist in ensuring the delivery? The package is for Peanut, and my email associated with the account is [redacted] The FedEx SmartPost seems to have misplaced or had my shipment stolen. The delivery date is repeatedly postponed once it nears. It has been stagnant in Cypress, TX, for numerous days. Both USPS and FedEx SmartPost redirected me to contact you for a resolution. Unless this matter is promptly addressed, I will have to notify my credit card company to cease charges and cancel my subscription. This situation is distressing as I ordered it in December [redacted]; hence, it appears to be a fraudulent box or was possibly pilfered by a postal worker.

I have attempted numerous times to cancel my subscription with BarkBox. Unfortunately, they have not responded to any of my attempts to contact them. Despite this, they proceeded to charge my card and have not issued a refund. When I call the 1-[redacted] number, I only receive a recording, making it impossible to speak with a representative. Despite sending emails, texts, and requesting callbacks multiple times, BarkBox has continued to ignore me and take money from my account. I even commented on one of their Facebook posts, and while they advised me to contact them on messenger, they have failed to respond. I am extremely frustrated by their lack of communication and their actions. I feel they are engaging in deceptive practices, and I demand an immediate refund. I will be sure to warn others about my experience and report this issue to relevant authorities. This situation is particularly distressing for me as a person with disabilities. Thank you for any assistance you can provide in resolving this matter.

I have been attempting to cancel a subscription that my granddaughter accidentally signed up for without her consent. She thought it was a one-time trial for her dog. As the credit card owner, I am requesting an immediate cancellation of any future products. Unfortunately, the phone numbers provided by the company are unresponsive, making it impossible to speak with a representative. I have contacted the bank backing the credit card (Synchrony Bank for AEO/CONNECTED) to dispute all charges due to the lack of communication from the company. The orders have been delivered to Sophia V. at [redacted] 10th Street, Altoona, PA [redacted]. Please cancel the subscription promptly and send a confirmation email. Thank you.

I need to cancel my dog's Bark Box subscription as I had to close my credit card due to some issues, and I am currently unable to make any payments. I do not have my account number with me. Also, I will be away for a few months due to incarceration. I had requested tough toys for my dog who just turned one and weighs over 80 lbs, but she easily destroys them, and the treats are too small for her. Thank you, Donna H., [redacted] SW 65 Ave #C, Boca Raton, FL [redacted].

I had a smooth transition from a medium to a small size with a nice lady. She promised to send replacement toys and an interactive treat dispenser for my baby skunk. The customer service lady I chatted with later was not helpful. She misunderstood my request for the tracking number and kept sending irrelevant information about my monthly box. I prefer speaking to someone over the phone for better communication. Can you please connect me to a real person to obtain the tracking number for my specific request? Thanks. -Amber and PJ

Hello, I hope this message finds you well. I wanted to address my BarkBox subscription. Due to health issues since July [redacted], I went through a challenging period involving hospitalization, rehabilitation, and moving to assisted living, which led to me being unable to use the subscription for my dogs. Now that I am 90% recovered from a heart attack and strokes, I would like to cancel my subscription. Considering the circumstances, I am kindly requesting a refund for the unused period from July [redacted] until now, or a partial refund if possible. It's been a tough time for me, and I appreciate your understanding. I look forward to hearing from you regarding this matter. Thank you.

I bought one of your PAULA'S PARK SLOPE PRETZELS, and it didn't last long. My black lab/mix puppy destroyed it within 30 minutes, leaving a mess to clean up. I got it at Target for around $9.99. Could I please get a refund or coupon? Also, I'd appreciate a recommendation for a sturdier chew toy. Thank you.

I subscribed to Bark Box for six months for the first time because of the free bed promotion, choosing the Rudolph themed one. I expected my box to arrive after ordering on the 10th, but the tracking shows it was delivered today at 12:10 pm, however, I didn't receive the package. I was eager to try it, so I'm hoping for a replacement. Additionally, the bed is still on its way, and I hope it doesn't encounter the same issue.

I was charged $28.08 unexpectedly while my account was supposed to be paused. After contacting customer service multiple times and waiting for the promised refund, I was told it had been processed. However, when I checked with my bank after not seeing the refund reflected, they confirmed no payment was received. I have a screenshot to show the charge on my account.

My name is Gena T. I ordered a 3-month supply of flea and tick medicine for my medium-sized dog, Banjo, back in March. I paid for it on March 29th, and you received my payment through my old debit card ending in [redacted]. However, I have not received my shipment. When I tried to contact someone through the text message phone number, they disconnected me without helping. I am very dissatisfied with this situation. The person I spoke with claimed they refunded me, but that is untrue as I have a new debit card now. I never authorized stopping my package, so why was it refunded? I have proof of payment from my bank that I can share with you. I am requesting a refund promptly and hope to resolve this issue without further complications. I can provide my new debit card information once I hear back. It is frustrating not being able to reach customer service by phone.

Today, Barkbox charged my account $36.04 and $74.20, which is unacceptable to me. I have tried calling customer service, but all lines seem busy. When attempting to chat online, I got disconnected without getting any answers to my questions. This experience has made me lose trust in Barkbox, and I was planning to sign up for my two daughters’ dogs but not anymore because of this issue. I urgently need to know the reason behind these charges and it's frustrating not being able to speak with a live representative.

As a long-time BarkBox member, I was excited about receiving our new pup's first box. However, the box we received did not contain any stuffed toys as expected, and it was not the double toy box promised. I am extremely disappointed in this experience. I attempted to contact customer service through chat and text but received no response. If this is the level of service provided, I do not want to receive any more boxes. I expect to receive the correct toys in my next box as per the deal I signed up for. Disappointed with the experience, E.