What is the return policy?

At Backyardocean.com, we understand that sometimes your purchase may not meet your expectations. That's why we have a hassle-free return policy in place. If you are not satisfied with your order, you can return it within 30 days of the delivery date for a full refund or exchange. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items like chemicals, opened inflatables, and custom orders are not eligible for return. To initiate a return, simply contact our customer service team and provide your order details. We will guide you through the process and assist with any questions or concerns you may have. For further information, including specific instructions on how to return your items, please visit our Returns Policy page on our website. Your satisfaction is our top priority, and we strive to make your shopping experience at Backyardocean.com as seamless as possible.