How does Backcountry's return policy work?

Backcountry offers a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you can return eligible items within 30 days of purchase. The items must be in unused and resalable condition with their original packaging and tags. To initiate a return, you can either use the provided return label for a small fee or choose your preferred shipping carrier at your own expense. Once the return is received and inspected, a refund will be issued back to your original form of payment. However, it's important to note that certain items, such as climbing equipment, underwear, and personalized products, are non-returnable for hygienic or safety reasons. For more detailed information or specific questions about the return process, refer to Backcountry's website or contact their customer service team.