What if I receive a damaged item from BTK?
Asked a year ago
If you receive a damaged item from BTK, we apologize for the inconvenience and would be more than happy to assist you. To address this issue, please contact our customer service team within 48 hours of receiving the damaged item. Kindly provide us with your order number, a detailed description or photos of the damage, and any other relevant information. Our dedicated team will swiftly review your case and determine the best course of action to resolve the issue. This may include offering you a replacement for the damaged item or providing a refund. Please note that we prioritize customer satisfaction and will strive to rectify the situation in a timely manner.
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