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AvalonBay Communities, Inc. Customer FAQ

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What is AvalonBay Communities, Inc.'s Phone Number?

The question we are asked most often is about how to talk to AvalonBay Communities, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Amenities and Services

What amenities are included in AvalonBay apartment communities?

AvalonBay Communities, Inc. offers various amenities to enhance residents' experiences, including modern fitness centers,...
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Are utilities included in the monthly rent?

Utilities included in monthly rent at AvalonBay communities depend on the specific property and lease terms. Some may include...
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Does AvalonBay offer furnished apartments?

AvalonBay does provide furnished apartments in certain locations, featuring essential furnishings for a hassle-free move. The...
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Are there fitness facilities available in AvalonBay communities?

AvalonBay Communities, Inc. generally provides diverse fitness amenities, including gyms, outdoor pools, and sports courts, but...
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What amenities can I find in the laundry facilities?

AvalonBay Communities, Inc. provides laundry facilities that typically include modern washers and dryers with multiple cycle...
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Pets and Policies

Do you allow pets in your apartments?

AvalonBay Communities, Inc. recognizes the significance of pets for residents and offers pet-friendly options in many...
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What is the pet policy for AvalonBay apartments?

AvalonBay apartments generally allow pets, although policies can differ by location and property. There are usually...
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Leasing and Applications

What is AvalonBay's cancellation policy for leasing agreements?

AvalonBay's lease cancellation policy can differ by community and agreement. Typically, leases last six to twelve months and...
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What is the application process for renting an apartment?

The rental application procedure at AvalonBay Communities, Inc. includes selecting an apartment, completing an application with...
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Do you offer short-term leases?

AvalonBay Communities, Inc. does offer short-term leases at some properties, designed for those needing temporary housing....
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What is the security deposit for an AvalonBay apartment?

The security deposit for an AvalonBay apartment may differ according to factors like the property and apartment size....
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Is renters insurance required?

Renters insurance is not legally required, but AvalonBay Communities often suggests it. Some properties may recommend or...
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Payments and Requests

Can I make maintenance requests online?

Yes, AvalonBay Communities, Inc. offers an online platform for residents to submit maintenance requests via their resident...
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Can I sublet my apartment?

Generally, subletting an apartment managed by AvalonBay Communities, Inc. requires permission from the property management team...
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How can I pay my rent online?

Residents can pay their rent online by logging into the AvalonBay resident portal, where they can manage payments using options...
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