What should I do if I received a damaged item?
Asked a year ago
If you have received a damaged item from askderm.com, please contact our customer service team as soon as possible to report the issue. We will work to resolve the situation promptly and provide you with a replacement item or refund. Be sure to include your order number and photos of the damaged item in your communication to expedite the process. Your satisfaction is our top priority, and we will do our best to make things right. Thank you for your understanding and cooperation.
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