What is your return/exchange policy?

Our return/exchange policy at Askderm.com is hassle-free and customer-focused. We understand that sometimes products may not meet your expectations or fit your needs, and we want to ensure your utmost satisfaction. If you are dissatisfied with any purchase, you have up to 30 days from the date of delivery to return or exchange the item. To initiate the return process, simply contact our customer service team or submit a return request on our website. Please ensure that the product is unused, in its original packaging, and accompanied by a valid proof of purchase. Once we receive the returned item, our team will process the refund or exchange promptly. Refunds will be issued to the original payment method, while exchanges will be shipped to you free of charge. Please note that shipping fees are non-refundable unless the return is due to a mistake on our part. At Askderm.com, we prioritize customer satisfaction and are committed to making the return/exchange process as smooth and straightforward as possible.