Does Arbella Have the Highest Customer Satisfaction for Auto Insurance?

Arbella is a company that offers business and personal insurance in the states of Massachusetts and Connecticut. They also offer business insurance in Rhode Island and New Hampshire.

Arbella is an established insurance provider with an excellent reputation in the industry. They offer various insurance policies including home insurance, auto insurance, commercial insurance, motorcycle insurance and umbrella liability insurance.

Arbella operates in select states within the country — which is one of its limitations. Their policies are also expensive when compared to other policies of the same type offered by other providers.

Arbella offers many discounts to its customers, particularly as it pertains to car insurance. There is the drive less, pay less discount, anti-theft devices discount, good student discount and new to Arbella discount.

If you buy one of Arbella's discounts through an independent insurance agent, you will get more discounts than those above.

One of the things that sets Arbella apart from other insurance companies is its customer service. It is especially so as it pertains to filing a claim with the company.

You can contact Arbella customer service in a variety of ways.

Arbella's Claim Process

Arbella insurance offers various ways for you to file claims. You can file the claim online, through the phone and email. You can also file a claim with the company using regular mail and via the company website. The company promises to respond to such claims within the same day.

Filing a claim with Arbella involves a simple three-step process regardless of the method you use. These steps include:

1. Reporting Your Claim

The first step is to contact Arbella and report your claim. Once you initiate contact, a claim service specialist will contact you as soon as they can.

They will aim to get the facts about the loss and review your policy coverage. If you have any questions about the policy, it is at this stage that you will ask them. The claim service specialist will then explain the process and answer all questions you may have.

It will then be up to you to decide whether the answers were satisfactory or not.

2. Investigation

The next step of the process is an investigation of your claim. It will then be the turn of the claim service specialist to investigate the claim. They will contact all the parties involved and determine the liability for the accident. They will also evaluate all the damages incurred during the accident and figure out how much of a payout is adequate.

3. Resolution

As soon as the claim service specialist finishes investigating the claim, they will begin finalizing it. The resolution of the claim may involve monetary compensation depending on what your insurance policy covers.

The time it takes to resolve your claim depends on the nature and extent of the accident and subsequent loss.

Before your claim is resolved, you can check up on its status via the website and by contacting them directly.

Arbella Insurance Customer Satisfaction

Arbella is renowned for offering a user-friendly experience, especially as it pertains to their website. It is definitely one of the best insurance company websites you will ever find.

Many customers and insurance reviewers have characterized their insurance coverage as outstanding. Moreover, Arbella partners with local independent insurance agents to offer a swift claims response.

The company has a customer satisfaction rate of 96% according to A.M Best and the Better Business Bureau (BBB). You will find many glowing reviews offered, particularly by customers of the company.

They are utterly committed to offering amazing customer service and the customer satisfaction rate shows it. To contact Arbella customer service, find their contact information here.