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AptDeco Customer FAQ

Top Answers & How-to Guides

How do I Contact AptDeco Customer Service?

The question we are asked most often is about how to talk to AptDeco customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need to create an account to buy or sell on AptDeco?

Creating an account is essential for both buying and selling on AptDeco. This account streamlines user interactions by enabling...
Ask any question you have about AptDeco customer service, get an answer now.

Recent AptDeco Customer Questions

cancel the sale of my furniture.

To cancel the sale of your furniture on AptDeco, you need to navigate to your account and look for the listing you wish to cancel. Once you find it, there's usually an option to delete or remove the listing. Keep in mind that if anyone has already purchased the item, cancellation might not be possible. Additionally, cancellations may have repercussions, depending on the terms and conditions of AptDeco. Always read and understand the rules or guidelines to avoid any unforeseen problems.
Asked Apr 16, 2024 10:45 PM

I want to buy a lamp you have but need it shipped to Maui

We're sorry, but at this time, AptDeco is currently only able to provide services in the regions around New York City, Philadelphia, Washington D.C., and Boston. Unfortunately, this means shipping to Maui would not be possible. We apologize for the inconvenience and hope to expand our geographical range in the future.
Asked Apr 5, 2024 5:48 PM

Help me with my AptDeco customer service issue

Selling Process

Is there a fee for selling items on AptDeco?

AptDeco imposes selling fees, usually a commission based on the final sale price, to cover services like logistics and support....

How does the selling process work on AptDeco?

AptDeco's selling process is straightforward and efficient. Sellers create a free account, list items with details and photos,...

What is the process for pricing my furniture when selling?

When pricing furniture for sale on AptDeco, sellers should research similar items to understand market rates, consider the...

Buying Process

What is AptDeco's return policy for purchases?

AptDeco has a return policy that permits returns within a limited time frame after delivery. Certain items, especially custom...

Can I track my order after making a purchase?

Yes, customers can track their orders after purchasing from AptDeco. They usually receive an email confirmation with order...

Can I request delivery or pickup services for my purchased items?

AptDeco provides both delivery and pickup options for furniture purchases. Customers can select delivery services through...

How does shipping work for furniture purchased on AptDeco?

AptDeco simplifies furniture shipping by offering various delivery options at checkout, with costs based on item size, weight,...

Do I need to create an account to buy or sell on AptDeco?

Creating an account is essential for both buying and selling on AptDeco. This account streamlines user interactions by enabling...

Customer Support

What should I do if my item arrives damaged?

If an item arrives damaged from AptDeco, the first action is to document the damage with clear photographs, including the item...

Are there any promotions or discounts offered on AptDeco?

AptDeco occasionally provides promotions and discounts, including seasonal sales, special deals, and offers on delivery or...

Does AptDeco offer a warranty on items sold?

AptDeco does not offer a warranty for items sold since it is a marketplace with varying conditions based on individual sellers....

Where can I find customer testimonials for AptDeco?

AptDeco shares customer testimonials on their website that highlight positive experiences with their services, including...

Furniture Options

What types of furniture can I buy on AptDeco?

AptDeco offers a diverse array of furniture, including sofas, chairs, tables, and beds in various styles and conditions. Their...

Are there environmentally friendly options available on AptDeco?

AptDeco promotes sustainability by offering a marketplace for second-hand and pre-owned furniture, which helps minimize waste...

How can I filter my search for furniture on AptDeco?

AptDeco provides a user-friendly interface for filtering furniture searches. Users can choose categories like sofas or chairs...
We look to the AptDeco issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
AptDeco issues reported to GetHuman

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