What should I do if my order is damaged upon arrival?

If a customer receives a damaged order from Apria Healthcare, it is essential to address the situation promptly. The first step is to thoroughly examine the packaging and the items within it to assess the extent of the damage. Taking photographs of the damages can be very helpful for documentation purposes. Next, the customer should refer to the information provided on the current Apria website regarding their policies on damaged items. Typically, there will be specific guidelines on how to report the issue and the necessary steps to initiate a resolution. This process often includes contacting customer support directly through the contact information available on the website. The representatives are trained to assist with such concerns and will guide the customer through the steps required to either receive a replacement or arrange for a return. It is crucial to act quickly, as there may be time limits on reporting damages. By following these steps, the customer can work towards a satisfactory resolution regarding the damaged order.