What is the maintenance process for Apartment Investment & Management properties?

The maintenance process for Apartment Investment & Management (Aimco) properties is designed to ensure a smooth and efficient experience for our residents. When maintenance issues arise, residents can easily submit requests online through our resident portal or by calling our dedicated maintenance hotline. Our skilled maintenance team promptly responds to these requests, assesses the problem, and schedules repairs as needed. We strive to address all routine maintenance requests within 24 to 48 hours. For non-emergency repairs, residents will receive a notification about the scheduled maintenance visit. In emergency situations, such as water leaks or electrical issues, we provide 24/7 on-call emergency maintenance services to promptly resolve the problem. Aimco's commitment to maintaining the quality of our properties and ensuring resident satisfaction is paramount in our maintenance process.