What is the process for disputing a charge on my account?

Disputing a charge on an America First Credit Union account typically involves a systematic approach to ensure your concerns are addressed properly. First, it is essential to review the transaction in question. Verify the amount charged, the date of the transaction, and the merchant involved, as there may be legitimate explanations for the charge. Next, gather any supporting documentation that may assist in substantiating your claim. This may include receipts, statements, or any correspondence related to the transaction. It is beneficial to have all pertinent information readily available to streamline the dispute process. America First Credit Union generally requires members to initiate a dispute promptly, as there are specific timeframes for reporting unauthorized or incorrect transactions. This might involve completing a formal dispute form, detailing the charge in question, and explaining the reason for the dispute. After submitting the dispute, members can typically expect an investigation to be conducted. During this process, America First will review the evidence and contact the merchant if necessary. While your dispute is being investigated, it is advisable to continue monitoring your account for updates. The entire process can take some time, as it may involve various parties. For the most accurate and detailed information on the dispute process, members can always refer to the current web page on America First Credit Union's website for specific guidelines and contact information.