The question we are asked most often is about how to talk to Amazon Prime customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Apr 17, 2026 6:28 PM
My credit card has been charged for Prime service that I do not have
If your credit card has been charged for an Amazon Prime service that you believe you did not subscribe to, we suggest checking your Amazon account to review any active subscriptions. It may be possible that a household member or someone else using your payment information has accidentally subscribed. Additionally, there may be promotional trial memberships that convert to paid memberships. For the most accurate and up-to-date contact information to resolve this issue, please refer to the link provided on this page.
Asked Mar 24, 2026 3:55 PM
Is paramount + included with amazon prime
Paramount+ is not included with an Amazon Prime subscription. However, you can subscribe to Paramount+ directly through Amazon Prime Video as a channel, which allows you to access its content.
Asked Nov 29, 2025 7:34 PM
can I chat with an Amazon rep ?
Yes, there is a link to the most up-to-date contact information right here on this page that you are viewing. This will guide you on how to chat with an Amazon representative.
Asked May 6, 2025 9:44 PM
Help me with my Amazon Prime customer service issue