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Amazon Prime Customer FAQ

Top Answers & How-to Guides

What is Amazon Prime's Phone Number?

The question we are asked most often is about how to talk to Amazon Prime customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I cancel my Amazon Prime membership?

To cancel an Amazon Prime membership, a user should log into their account on the Amazon website, go to "Your Account," select...

What do I do if my Prime benefits aren't working?

If Amazon Prime benefits are not working, check if the membership is active by logging into your account. Ensure the benefits...
Ask any question you have about Amazon Prime customer service, get an answer now.
Contact Amazon Prime customer service

Recent Amazon Prime Customer Questions

can I chat with an Amazon rep ?

Yes, there is a link to the most up-to-date contact information right here on this page that you are viewing. This will guide you on how to chat with an Amazon representative.
Asked May 6, 2025 9:44 PM

Help me with my Amazon Prime customer service issue

Benefits of Prime

What is Prime Pantry?

Prime Pantry is a service for Amazon Prime members allowing them to buy groceries and household products in specific...
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Are there special discounts available for students on Amazon Prime?

Yes, Amazon Prime does provide discounts for students via the Amazon Prime Student program, which includes a six-month free...
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What benefits does Amazon Prime offer?

Amazon Prime provides a range of advantages that improve both shopping and entertainment for its users. Members enjoy free...
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What is Prime Wardrobe?

Prime Wardrobe is a clothing shopping service from Amazon Prime that allows customers to try on apparel at home before...
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Shipping and Returns

How do I track my Prime deliveries?

To track deliveries through Amazon Prime, users should log into their account on the website or app, go to "Your Orders" under...
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Are there any restrictions on Prime shipping?

Amazon Prime shipping can have various restrictions based on location, product size, weight, and seller policies. Additionally,...
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What is the return policy for items purchased with Prime?

Items bought with Amazon Prime can typically be returned within thirty days if they are unused and in original packaging. Some...
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Streaming Services

What is Amazon Prime Video, and how does it work?

Amazon Prime Video is a streaming platform available to Amazon Prime subscribers, offering a variety of films, TV shows, and...
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How do I access Prime Reading?

To access Prime Reading, you need to be an Amazon Prime or Prime Student member. After signing in on the Amazon website, you...
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How often does Amazon add new content to Prime Video?

Amazon Prime Video regularly enhances its content library, introducing new titles weekly and often refreshing its selection at...
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How does Prime Music work?

Prime Music, included with an Amazon Prime membership, lets users stream over two million songs ad-free. Members can create...
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Account Management

How do I cancel my Amazon Prime membership?

To cancel an Amazon Prime membership, a user should log into their account on the Amazon website, go to "Your Account," select...
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What do I do if my Prime benefits aren't working?

If Amazon Prime benefits are not working, check if the membership is active by logging into your account. Ensure the benefits...
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How do I sign up for Amazon Prime?

To enroll in Amazon Prime, visit the Amazon website and find the Prime membership area. Users can start a free trial to...
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Can I share my Amazon Prime account with others?

Amazon Prime allows sharing through the Amazon Household feature, which lets two adults and up to four children in one...
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