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Allurez.com Customer FAQ

Top Answers & How-to Guides

What is Allurez.com's Phone Number?

The question we are asked most often is about how to talk to Allurez.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Allurez.com Customer Questions

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Returns and Refunds

What is the return policy?

Allurez.com has a return policy allowing returns within thirty days of receiving items, provided they are in original condition...
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Can I cancel or change my order?

Allurez.com has defined policies for order cancellations and changes. Customers should act promptly, as modifications can only...
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Product Customization

Can I customize a piece of jewelry?

Allurez.com provides various customization options for jewelry, allowing customers to select metals, gemstones, and designs to...
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Do you offer engraving services?

Allurez.com provides engraving services for various jewelry pieces, allowing for personalized messages on items like rings and...
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Do you offer gift wrapping?

Allurez.com does not clearly state whether gift wrapping is available. They provide appealing packaging suitable for gifts, and...
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Payment and Orders

What is the warranty on your products?

Allurez provides a warranty that primarily covers manufacturing defects, ensuring quality on products. This warranty does not...
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What forms of payment do you accept?

Allurez.com offers various payment methods, including major credit cards like Visa, MasterCard, American Express, and Discover,...
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Shipping Information

How long does it take to ship an order?

Shipping times with Allurez.com can differ based on the product, chosen shipping method, and delivery location. Typically,...
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Do you offer international shipping?

Allurez.com provides international shipping, enabling customers worldwide to access their fine jewelry collection. Shipping...
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Can I track my order?

Customers of Allurez.com can easily track their orders through the website after processing and shipping. A confirmation email...
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Ethical Practices

Are the diamonds conflict-free?

Allurez is dedicated to providing conflict-free diamonds, following the Kimberley Process guidelines to ensure ethical...
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What is your privacy policy?

Allurez.com has a privacy policy that outlines how personal information is collected, used, and protected, typically including...
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