What is the return policy?

Our return policy at Allurez.com is designed to ensure customer satisfaction. We offer a 30-day return policy on most products, allowing customers to return any item within 30 days of the delivery date for a full refund or exchange. However, there are a few exceptions such as engraved or customized items, due to their personalized nature. To initiate a return, customers need to contact our customer service team and obtain a return authorization code. The item must be returned in its original condition, with all tags and packaging intact. Customers are responsible for return shipping costs, unless the item is found to be defective or damaged. Once the returned item is received and inspected, a refund will be issued within 5-7 business days. We strive to make the return process as smooth and hassle-free as possible, ensuring our customers' peace of mind.