What should I do if I received a damaged or defective item?

If a customer receives a damaged or defective item from AlbeeBaby.com, it is important to address the situation promptly to ensure a satisfactory resolution. First, the customer should carefully review the order confirmation and any accompanying documentation to confirm the item was ordered correctly. Next, the customer can inspect the product to determine the extent of the damage or defect. To initiate the return process, customers should visit the AlbeeBaby.com website. There, they will typically find information regarding the return policy, which outlines the steps to take when returning damaged or defective merchandise. Most retailers, including Albee Baby, offer the option to return items for a full refund or exchange, often within a specified period after delivery. It is advisable for the customer to document the damage with photographs, as this may be required in the return process. Keeping the original packaging is also recommended, as it may be necessary for shipping the item back. Customers may also find specific contact information or instructions regarding returns and exchanges directly on the website. This can be a helpful resource to ensure all steps are followed correctly.