What happens if there is a false alarm?

If a false alarm occurs, our team at Alarm Nation understands that these things can happen, and we strive to minimize any inconvenience for our customers. In case of a false alarm, our monitoring center will attempt to contact the customer to verify the situation. If we are unable to reach the customer or if it is confirmed as a false alarm, our system will automatically cancel any emergency dispatch. However, it is essential for customers to ensure their contact information is up to date so that we can reach them promptly. Please note that repeated false alarms may incur a service fee, as it diverts emergency resources. We advise customers to familiarize themselves with our system and contact our customer support for any assistance needed to prevent false alarms.