Airtel Ghana Customer FAQ

Please check if your phone's message settings are correctly configured and that you have enough storage space. Additionally, ensure that your SIM is properly inserted and not damaged. If the issue persists, restarting your phone may help. If these steps do not resolve the problem, consider checking for service outages in your area or device compatibility issues.

There could be various reasons for not being able to access your data balance using the *123# code. It may be a temporary network issue, or your SIM card might not be registered correctly. Additionally, ensure that you are dialing the code correctly and that your device is compatible with the service. If the problem persists, it may be helpful to check for any service updates or maintenance activities affecting account access.

If your Airtel number is not connecting to the internet, try restarting your device, checking your mobile data settings, and ensuring that you have an active data plan. If the issue persists, it may be a network problem or a configuration issue.

We recommend visiting an Airtel Ghana service center to inquire about the possibility of retrieving your lost Airteligo SIM and phone number. Due to the time elapsed and changes in policies, they will provide the most accurate guidance on whether you can recover your number.

To buy internet data with airtime on Airtel Ghana, you can use the USSD code dedicated to data purchases. Simply dial the USSD code provided by Airtel, select the option to purchase data, and choose the data bundle you wish to buy. The cost will be deducted from your airtime balance automatically.