© GetHuman Inc.

Air New Zealand Customer FAQ

Top Answers & How-to Guides

What is Air New Zealand's Phone Number?

The question we are asked most often is about how to talk to Air New Zealand customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Air New Zealand customer service, get an answer now.
Contact Air New Zealand customer service

Recent Air New Zealand Customer Questions

Help me with my Air New Zealand customer service issue

Check-In and Booking

How can I check-in for my flight?

Air New Zealand offers multiple check-in options including online check-in through their website or app, available 24 hours...
Read more

How much does it cost to change a flight booking?

Changing a flight booking with Air New Zealand can incur fees based on fare type and route. While there are change fees, some...
Read more

What are the options for seat selection?

Air New Zealand presents various seat selection options, allowing passengers to choose while booking. Choices include standard...
Read more

What are the available payment methods?

Air New Zealand supports various payment options for booking flights, including major credit and debit cards like Visa and...
Read more

Baggage and Pets

What are the baggage restrictions for Air New Zealand?

Air New Zealand imposes specific baggage restrictions that vary based on travel class and route. Economy Class typically allows...
Read more

Can I bring my pet on board?

Air New Zealand generally does not allow pets in the cabin except for certified service animals. They offer a specific pet...
Read more

Flight Policies

Are meals included in the ticket price?

Air New Zealand includes meals in the ticket price for long-haul international flights, offering various dietary options. In...
Read more

What is Air New Zealand's cancellation policy?

Air New Zealand’s cancellation policy depends on the ticket type. Flexible tickets allow changes without large fees, while...
Read more

Do I need a visa to transit through New Zealand?

Transit visa requirements for New Zealand depend on factors like nationality and layover duration. Generally, if travelers do...
Read more

In-Flight Services

Does Air New Zealand offer Wi-Fi on board?

Air New Zealand provides Wi-Fi on select flights, dependent on the aircraft and route. Passengers can use it for browsing and...
Read more

What is Air New Zealand's frequent flyer program?

Air New Zealand has a frequent flyer program called Airpoints, where travelers earn Airpoints Dollars for flights and eligible...
Read more

Are there any special discounts for children?

Air New Zealand typically provides fare discounts for children aged two to eleven on international flights, and infants under...
Read more
We look to the Air New Zealand issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Air New Zealand issues reported to GetHuman

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!