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Air New Zealand Customer FAQ

Top Answers & How-to Guides

What is Air New Zealand's Phone Number?

The question we are asked most often is about how to talk to Air New Zealand customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any special discounts for children?

Yes, Air New Zealand offers special discounts for children. Children between the ages of 2 and 11 are eligible for discounted fares...
Ask any question you have about Air New Zealand customer service, get an answer now.
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Check-In

How can I check-in for my flight?

There are several ways to check-in for your Air New Zealand flight. You can check-in online through the airline's website or mobile...
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Baggage Restrictions

What are the baggage restrictions for Air New Zealand?

The baggage restrictions for Air New Zealand vary depending on the travel class and route. Generally, for domestic flights, passengers...
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Flight Changes

How much does it cost to change a flight booking?

The cost to change a flight booking with Air New Zealand can vary depending on several factors. Generally, changes made online within...
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Meals

Are meals included in the ticket price?

Yes, meals are included in the ticket price for most Air New Zealand flights. The type of meal provided depends on the duration and...
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Pets on Board

Can I bring my pet on board?

Yes, Air New Zealand allows pets to travel on their flights. However, there are certain restrictions and guidelines that need to be...
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Cancellation Policy

What is Air New Zealand's cancellation policy?

Air New Zealand's cancellation policy allows passengers to modify or cancel their bookings. For tickets purchased directly from the...
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Visa Requirements

Do I need a visa to transit through New Zealand?

Yes, you may need a visa to transit through New Zealand, depending on your citizenship and travel plans. Passengers from visa waiver...
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Seat Selection

What are the options for seat selection?

Air New Zealand offers various options for seat selection to cater to each passenger's needs and preferences. The options include standard...
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Payment Methods

What are the available payment methods?

Air New Zealand offers various convenient payment methods for booking flights and other services. Customers can pay using major credit...
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Wi-Fi

Does Air New Zealand offer Wi-Fi on board?

Yes, Air New Zealand offers Wi-Fi on board its aircraft. Passengers can enjoy connectivity during their flight by purchasing a Wi-Fi...
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Frequent Flyer Program

What is Air New Zealand's frequent flyer program?

Air New Zealand's frequent flyer program is called Airpoints. It allows passengers to earn points for flights, as well as through retail...
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Child Discounts

Are there any special discounts for children?

Yes, Air New Zealand offers special discounts for children. Children between the ages of 2 and 11 are eligible for discounted fares...
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Help me with my Air New Zealand customer service issue

Ask any question you have about Air New Zealand customer service. We will do our best to get you answers right away.
We look to the Air New Zealand issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Air New Zealand issues reported to GetHuman
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