Can I get a refund or exchange for my tickets?

Yes, Ace Ticket offers refunds and exchanges for tickets. If an event is canceled and not rescheduled, customers are eligible for a full refund. In the case of a postponed or rescheduled event, tickets can be exchanged for the new date or refunded if the new date is not convenient. However, exchange or refund requests must be made within a designated timeframe and adhere to the terms and conditions set by the event organizer. It's important to note that not all tickets are eligible for refunds or exchanges, as some events have strict no-refund policies. Customers are encouraged to review the specific details for each event before making a purchase to ensure they understand the refund and exchange policies.