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Ace Ticket Customer FAQ

Top Answers & How-to Guides

What is Ace Ticket's Phone Number?

The question we are asked most often is about how to talk to Ace Ticket customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need to create an account to purchase tickets?

Creating an account is not necessary to buy tickets from Ace Ticket, as purchases can be made as a guest. However, an account...
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Recent Ace Ticket Customer Questions

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Ticket Sales and Events

What types of events does Ace Ticket sell tickets for?

Ace Ticket offers tickets for a broad range of events including live sports, concerts, theatrical performances, comedy shows,...
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Can I sell my tickets on Ace Ticket?

Yes, you can sell your tickets on Ace Ticket by creating an account to list and manage them. It is essential to understand the...
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Do I need to create an account to purchase tickets?

Creating an account is not necessary to buy tickets from Ace Ticket, as purchases can be made as a guest. However, an account...
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Can I buy tickets in advance for popular events?

Buying tickets in advance for sought-after events is wise, as it enhances the likelihood of getting seats before they sell out....
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Are there age restrictions for certain events?

Age restrictions for events depend on the event type and venue rules, with variations for concerts, sports, and shows. Ace...
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Payment and Refunds

What payment methods are accepted on Ace Ticket?

Ace Ticket accepts a variety of payment methods, including major credit cards like Visa, MasterCard, American Express, and...
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Can I get a refund or exchange for my tickets?

Ace Ticket has defined policies for refunds and exchanges that often depend on the event and ticket type. Most sales are final,...
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Are the prices on Ace Ticket negotiable?

Prices on Ace Ticket are typically not negotiable; they reflect current market conditions influenced by demand and...
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Is it possible to get a discount or promo code for tickets?

Ace Ticket may offer discounts or promotional codes for tickets, which can vary in type. For current promotions, it is...
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Ticket Authenticity and Guarantees

Are the tickets sold on Ace Ticket authentic and guaranteed?

Customers can expect tickets sold on Ace Ticket to be authentic and guaranteed for entry, as the platform emphasizes the...
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How do I know if I'm buying tickets from a trusted source?

To ensure you are purchasing tickets from a reliable source, look for established companies with good reputations and check...
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What should I do if an event is canceled?

In the event of a cancellation, customers should check their emails for notifications from Ace Ticket which will outline the...
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Seating and Special Offers

Does Ace Ticket offer any special packages or VIP experiences for events?

Ace Ticket provides a variety of ticket options, including enhanced experiences like premium seating and meet-and-greet access,...
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Do you provide a seating chart for events?

Ace Ticket usually offers seating charts for events, which assist customers in selecting their seats based on the venue layout....
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What is the policy on reselling tickets purchased from Ace Ticket?

Ace Ticket has clear policies on ticket resale, generally prohibiting it unless authorized through their official process....
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How do I sign up for notifications about upcoming events?

To sign up for notifications about upcoming events from Ace Ticket, visit their website where you can usually find a...
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