Selectel Wireless Customer FAQ

If you're unable to send or receive text messages on your Selectel Wireless phone, here are a few things to try for troubleshooting. First, verify that you have mobile network coverage. Then, check to make sure you don't have Airplane mode enabled, as this can block messages. You can also try rebooting your phone, which can sometimes resolve minor software glitches. Double-check your phone settings, especially the message center number, to ensure everything is correct. Also, ensure that your Selectel Wireless plan includes text messages. If none of these solutions work, it might be due to network issues or an issue with your device. We recommend reaching out to Selectel Wireless customer support for further assistance.

To transfer your Selectel Wireless service to a different carrier, you will typically need your account number, password/PIN, and sometimes the billing zip code. The account number is not typically listed in your account, so you may need to contact Selectel for this information. The password/PIN is often the last four digits of your social security number, unless you've changed it. Once you have this information, you can provide it to your new carrier who will handle the transfer process. Please ensure that your Selectel account is active until the transfer to your new carrier is completed to ensure transition of services. Please note that Selectel policies might vary.

We're sorry to hear you're experiencing service issues while on the ACP program with Selectel Wireless. Firstly, try restarting your device as this often resolves many temporary issues. If your service is still not working, it could be due to a number of factors including account balance, network coverage, or a possible network outage. Make sure your account is up-to-date with payments. If you're in an area with typically good coverage, your device might be experiencing technical issues. In this case, consider resetting your network settings or talking to an expert for technical support. However, given the specifics of the ACP program, it is also possible that your issue may be a part of the transition process. We recommend checking the specifics of your account status and the ACP program.

For security reasons, we cannot provide or confirm your account number and porting PIN. This sensitive information is not publicly available and should be kept confidential. You can access this information by logging into your Selectel Wireless account online or calling Selectel Wireless Customer Service. Remember, for your privacy and security, don't share these details with anyone unless you're initiating a service change or transfer yourself.

To set up a new card for automatic monthly charges on your Selectel Wireless account, you will need to log into your account through the Selectel Wireless website or app. Navigate to account settings or the billing section. There, you should find an option to add or change your payment method. Enter your new card details and be sure to set it as your default payment option. Also, ensure you activate automatic monthly payments. Remember to double-check all details to ensure they are correct to avoid any future billing issues. Your payments should now be automatically charged to your new card every month.