How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Resound Hearing Aids phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for a representative.
Here is how our research team describes the way the Resound Hearing Aids phone system greets you: Thank you for calling Resound. In an effort to cut down on hold times, please listen to the following options in order to make an accurate selection. If you are a hearing aid patient calling for assistance with a wireless accessory such as the TV streamer or multi mic, or if you need assistance with a mobile device or app connectivity, please press 1. If you're a patient looking for a referral, please visit www.resound.com and click on Find a Hearing Care professional. If you have any other related hearing care questions, please press 2. If you are a hearing care professional, for customer care, please press 3. To conveniently place an order online or conduct other business-related activities, please visit us at pro.resound.com. For a hearing care professional calling for hearing aid fitting support, please press 4. For audiology fitting support, if you are a hearing care professional calling for help with Noah or fitting software, please press 5. For Audiology computer support, for Accounts Receivable and Billing, please press 6.
What are the hours and when should I call?
Resound Hearing Aids operates the call center for this 800-248-4327 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Resound Hearing Aids phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Resound Hearing Aids staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Resound Hearing Aids is Thursday.The most busy day to call is Tuesday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Resound Hearing Aids is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Resound Hearing Aids staffs the call center well on Thursday.
More Ways to Contact Resound Hearing Aids Customer Service
There are of course other ways to contact Resound Hearing Aids customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Resound Hearing Aids will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Resound Hearing Aids customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Resound Hearing Aids's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Resound Hearing Aids agent. This phone number is Resound Hearing Aids's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-248-4327 include and other customer service issues. Rather than trying to call Resound Hearing Aids first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Resound Hearing Aids has 2 phone numbers. It's not always clear what is the best way to talk to Resound Hearing Aids representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Resound Hearing Aids. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Resound Hearing Aids. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.