A:Not at this number; hours here are Mon-Fri 7am-7pm, Sat 9am-5pm, Sun 9am-1pm.The least busy day is Wednesday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Ohio Office of Unemployment Compensation phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then follow prompts
Here is how our research team describes the way the Ohio Office of Unemployment Compensation phone system greets you: For the employer, press 2. For the United Auto Workers strike, press 1. For all other callers, press 9.
Below are some clips we've found from Ohio Office of Unemployment Compensation's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You for calling the Ohio Department of Job and Family Services Office of Unemployment Insurance Operations.
Annual ten ninety nine g tax forms will be mailed via United States Postal Service, USPS, no later than January thirty first twenty twenty four.
Electronic versions may be available online in OJI mid January twenty twenty four.
If you received a notification and you did not apply for unemployment benefits, you may be the victim of identity theft or unemployment fraud.
If you have not yet reported identity theft to the office of unemployment insurance you can report it online at unemployment help dot ohio dot gov select report identity theft and complete the form.
Once the form is complete, you will receive a confirmation email.
Because of changes in Ohio law, you may receive multiple determination notices after you apply for unemployment benefits.
Be sure to read them closely. If any one of them say that no benefits will be paid, you will not be eligible for benefits.
We are experiencing high call volumes and longer wait times.
Please visit us at unemployment help dot ohio dot gov to file a claim or report fraud.
Remember, if you are a victim of identity theft you can report it online at unemployment dot ohio dot gov.
And click the box labeled report ID theft, fraud, and then individuals.
Report identity theft, fraud. To continue in English, press one.
Please pay attention to the specific menu options.
To prevent fraud, the associated key press frequently changes."
Excerpt from a call with Ohio Office of Unemployment Compensation
Tuesday, January 23, 2024 7:17 PM
What are the hours and when should I call?
Ohio Office of Unemployment Compensation operates the call center for this 877-644-6562 phone number Mon-Fri 7am-7pm, Sat 9am-5pm, Sun 9am-1pm.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 85 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ohio Office of Unemployment Compensation phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ohio Office of Unemployment Compensation staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ohio Office of Unemployment Compensation is Wednesday.The most busy day to call is Thursday, which averages 213% more phone calls by comparison.Again, this is based on a sample of 85 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Ohio Office of Unemployment Compensation is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ohio Office of Unemployment Compensation staffs the call center well on Wednesday.
Why call this Ohio Office of Unemployment Compensation number?
Below is a sample of recent calls to Ohio Office of Unemployment Compensation, and their purpose. Are any of these similar to the reason you are trying to call?
Unemployment application discrepancy: "I worked more weeks than what is showing on my application and I was denied unemployment."
- From a call lasting 14m 37s , Jan 5, 2024 6:16 PM
My Experience Calling Ohio Office of Unemployment Compensation at this Number
This is the main support number for Ohio's Job and Family Services Office of Unemployment Insurance Operations. An automated menu says that call volume is higher than average and to visit their website if you can't reach an agent. It also says to go online for information on fraud and scams. You're then prompted to press 1 to continue in English, and the message is repeated in various languages. After selecting a language, they provide options for employers, pandemic unemployment assistance, and all other calls. The numbers to press change with each call as a preventative measure against fraud.
After choosing the third option, the automated message asked me to enter two random numbers to confirm I was a human. You're then required to verify your identity before speaking to an agent. I already have an account with them, so I was asked for my SSN, date of birth, and the six numbers from my driver's license. Once it verified I was a living human with a valid identity, it transferred me to an agent.
I was on hold for about half an hour before my call was picked up. The agent verified my identity information again and quickly answered my relatively simple question. However, it seems I was a bit lucky. In July 2023, thousands of claimants were locked out of their accounts due to fraudulent activity. Ever since then, the average hold time has been several hours, with many callers just getting a message to call back at another time. Even if you reach a human, many don't have answers and transfer you elsewhere or say they'll call you back. It seems to be a mixed bag on whether you'll get a callback; sometimes, the problem is resolved, and they don't need to call you, and other times, you have to call them again.
The automated phone message often encourages you to apply for assistance, report fraud, and more through the website rather than over the phone. However, if you have an existing account that's been locked, you may have no choice but to call. The state has added a new method to unlock your account online, but some users are still reporting issues with this. It's unclear when or if the call volume will lighten since both new and ongoing claims are getting extra scrutiny. A security flaw in the website (since fixed) allowed bad actors to log into accounts using fake credentials, so the understaffed office is facing illegitimate claims coming from legitimate user accounts.
I'd recommend using the Ohio Office of Unemployment's website rather than calling if that's an option. If you have simple questions, an agent can probably answer them over the phone, but you may end up waiting quite a while. If you have a more complicated issue, you might have to deal with several transfers to agents who don't have answers. Phones are open from 8 a.m. to 5 p.m. Monday through Friday, except for holidays.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
More Ways to Contact Ohio Office of Unemployment Compensation Customer Service
There are of course other ways to contact Ohio Office of Unemployment Compensation customer service besides the phone. Below we list the best ones, by medium.
Ohio Office of Unemployment Compensation's website
Use this link to find customer service help through their website
As a last, sometimes only, resort- Ohio Office of Unemployment Compensation customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ohio Office of Unemployment Compensation's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ohio Office of Unemployment Compensation agent. This phone number is Ohio Office of Unemployment Compensation's best phone number because 7,008 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-644-6562 include Eligibility question, Claims, Collecting benefits, Missed payments, File application and other customer service issues. Rather than trying to call Ohio Office of Unemployment Compensation first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ohio Office of Unemployment Compensation has 1 phone number. It's not always clear what is the best way to talk to Ohio Office of Unemployment Compensation representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ohio Office of Unemployment Compensation. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ohio Office of Unemployment Compensation. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
