Toll-free · Mon-Fri 8am-6pm EST · For Massachusetts Billing and Payment information · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for MAPFRE Insurance below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this MAPFRE Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For New Hampshire Billing and Payment information
Below are some clips we've found from MAPFRE Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Mafre Insurance.
If you know your party's extension, please dial it now or press pound for our corporate names directory.
If you're calling to report an accident or a loss for the first time, press one."
Excerpt from a call with MAPFRE Insurance
Wednesday, January 3, 2024 7:25 PM
The first phone menu
"Thank you for calling MAPFRE Insurance, If you know your party's extension, please dial it now or press pound for our corporate names directory.
If you're calling to report an accident or a loss for the first time, press one."
Excerpt from a call with MAPFRE Insurance
Friday, September 20, 2024 7:04 PM
After you press 1
"If you have a question on your bill or want to make a payment, press two.
For underwriting if you are calling to report a new auto glass claim, press one."
Excerpt from a call with MAPFRE Insurance
Friday, September 20, 2024 7:04 PM
What are the hours and when should I call?
MAPFRE Insurance operates the call center for this 800-513-4813 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 200 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the MAPFRE Insurance call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MAPFRE Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MAPFRE Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call MAPFRE Insurance is Sunday.The most busy day to call is Monday, which averages 233% more phone calls by comparison.Again, this is based on a sample of 200 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
When you call MAPFRE Insurance's customer service phone number with a customer problem, you're greeted by an automated message system. If you know your party's extension, you're able to dial it now; if you don't know your party's extension, you can press the pound key to access the corporate names directory.
After relaying this information, you're presented with three options: press one to report an accident or loss for the first time; press two if you have questions regarding billing or would like to make a payment; or press four for underwriting. There is no option for number three. I found it rather odd that there's only an option for reporting an accident or loss for the first time, or why that's specified at all. Perhaps it has to do with MAPFRE Insurance's policies and procedures, which I am admittedly not overly familiar with.
If you do not make a selection, the automated message system will repeat. With other message systems I've encountered, they will repeat for a number of cycles, usually two, and then either automatically transfer you to a representative or terminate the call. With MAPFRE, the system just continues to repeat ad infinitum. Considering there isn't a direct option to speak with a representative, and no failsafe option, for lack of a better term, this limits user accessibility.
As none of the three options were personally applicable, I wasn't sure what to do. I arbitrarily selected the first option in an attempt to reach a representative and was met with an additional message system. I pressed one, indicating I was reporting a new claim, and was then presented with an additional menu. I then pressed three—check on the status of a current claim—and was transferred to the "waiting room," where I was then able to reach a representative.
Once connected, the rep was helpful, amiable, and understanding of the fact I wasn't calling in regards to a claim but was rather trying to reach a human. The automated system needs improvement, but at least the staff seem to be great!
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call MAPFRE Insurance
If you have time to do a bit of reading before you call MAPFRE Insurance, we recommend you read over some of our problem-specific articles.
Since the cost of car insurance will depend on your specific situation, you should consider few important factors like the car you drive and your demographics to determine cost. You can also contact Mapfre to get a direct quote.
If you are looking for auto insurance, you need to compare the different auto insurance providers. MAPFRE auto insurance offers a wide range of policies, including some types that are not found elsewhere. It has a long list of discounts and good financial strength. The major drawback is a low customer satisfaction.
Yes, MAPFRE Insurance offers home insurance coverage to protect your house and personal belongings. With MAPFRE's home insurance policies, you can safeguard your property from unforeseen events such as fire, theft, and natural disasters. Their coverage options include dwelling coverage to repair or rebuild your home, personal property coverage for your belongings, liability coverage in case of accidents on your property, and additional living expenses coverage for temporary housing if your home becomes uninhabitable. Additionally, MAPFRE provides various discounts and customizable options to fit your specific needs. Whether you own a house, condo, or rent, MAPFRE has insurance solutions to ensure your home and peace of mind are well protected.
Click the link above to get answers to just about any MAPFRE Insurance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call MAPFRE Insurance is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and MAPFRE Insurance will reply our your email.
As a last, sometimes only, resort- MAPFRE Insurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is MAPFRE Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MAPFRE Insurance agent. This phone number is MAPFRE Insurance's best phone number because 3,312 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-513-4813 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call MAPFRE Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, MAPFRE Insurance has 2 phone numbers. It's not always clear what is the best way to talk to MAPFRE Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for MAPFRE Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MAPFRE Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
