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Bike.com Customer FAQ

Top Answers & How-to Guides

What is Bike.com's Phone Number?

The question we are asked most often is about how to talk to Bike.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is your return policy for bike accessories?

Our return policy for bike accessories is simple and customer-friendly. We understand that occasionally products may not meet your...
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Product Information

What types of bikes do you sell?

At Bike.com, we offer a wide variety of bikes to cater to all types of cyclists. Whether you're a mountain biker, road cyclist, commuter,...
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What sizes are available for your bikes?

Our bikes cater to a wide range of sizes to accommodate riders of all heights and body types. At Bike.com, we offer a variety of sizes,...
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Warranty and Returns

Do you offer any warranty for your bikes?

Yes, we offer a warranty on all our bikes. At Bike.com, we are committed to providing high-quality products and ensuring customer satisfaction....
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Can I return or exchange a bike if I'm not satisfied?

Yes, we offer a hassle-free return and exchange policy for bikes. If you're not satisfied with your purchase, simply notify us within...
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What is your return policy for bike accessories?

Our return policy for bike accessories is simple and customer-friendly. We understand that occasionally products may not meet your...
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Assembly and Shipping

Do you provide assembly instructions for the bikes?

Yes, we provide comprehensive assembly instructions for all our bikes. We understand the importance of proper assembly to ensure a...
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What is the average shipping time for bike orders?

Our average shipping time for bike orders is typically between 5 to 7 business days. However, please note that the exact delivery time...
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Do you offer international shipping for bikes?

Yes, we offer international shipping for bikes. At Bike.com, we understand that cycling enthusiasts exist worldwide, and we are committed...
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Accessories

Are bike accessories included with the purchase?

No, bike accessories are not included with the purchase. At Bike.com, we specialize in selling bicycles and do not provide accessories...
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Do you have a size guide for bike helmets?

Yes, we provide a comprehensive size guide for bike helmets to ensure the perfect fit. Our size guide includes detailed measurements...
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Payment and Discounts

What payment methods do you accept?

At Bike.com, we offer convenient and secure payment methods to ensure a seamless shopping experience. We accept all major credit cards,...
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Are there any discounts or promotions available for bike purchases?

Yes, Bike.com offers various discounts and promotions for bike purchases. We understand the importance of affordability and value for...
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Help me with my Bike.com customer service issue

Ask any question you have about Bike.com customer service. We will do our best to get you answers right away.
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