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YesAsia.com Customer FAQ

Top Answers & How-to Guides

How do I Contact YesAsia.com Customer Service?

The question we are asked most often is about how to talk to YesAsia.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any restrictions on shipping certain products to my country?

YesAsia.com has certain restrictions on shipping certain products to various countries. These restrictions are primarily imposed by...
Ask any question you have about YesAsia.com customer service, get an answer now.
Contact YesAsia.com customer service

Shipping and Tracking

How can I update my shipping address?

To update your shipping address on YesAsia.com, simply log in to your account and go to the "My Account" section. From there, you can...
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Can I track my order?

Yes, you can track your order by logging into your YesAsia account and navigating to the "My Account" section. From there, you can...
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How long will it take for my order to be delivered?

The delivery time for your order can vary depending on several factors. For in-stock items, we usually require 1-2 business days to...
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Are pre-order items shipped separately?

Yes, pre-order items are usually shipped separately from in-stock items. This is because pre-order items are typically not yet released...
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Returns and Refunds

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item from YesAsia.com, please contact our customer service team as soon as possible to report...
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What is your return policy?

Our return policy at YesAsia.com is designed to ensure customer satisfaction. If you receive a damaged or defective item, we offer...
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Payment Methods

What payment methods are accepted?

YesAsia.com accepts a variety of payment methods to offer convenience to its customers. Currently, the accepted payment methods on...
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International Shipping

Do you offer international shipping?

YesAsia.com offers international shipping to various countries worldwide. Customers can enjoy the convenience of shopping for Asian...
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Are there any restrictions on shipping certain products to my country?

YesAsia.com has certain restrictions on shipping certain products to various countries. These restrictions are primarily imposed by...
Read more

Order Changes

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order on YesAsia.com, but it is subject to certain conditions. If you want to cancel or modify your...
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Fees and Taxes

Are there any additional fees or taxes on my order?

No, there are no additional fees or taxes on your order at YesAsia.com. The price you see at checkout is the final price you'll pay...
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Help me with my YesAsia.com customer service issue

Ask any question you have about YesAsia.com customer service. We will do our best to get you answers right away.
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