Virgin Rail (UK) Customer FAQ

Virgin Rail offers a range of ticket types to cater to different passenger needs. The main options include the Anytime tickets, allowing...

Yes, you can change the date or time of your booked ticket with Virgin Rail. To make changes to your reservation, you need to contact...

No, there is no age limit for child tickets on Virgin Rail. Child fares are available for children between the ages of 5 and 15, providing...

The maximum baggage allowance on Virgin Rail allows passengers to bring up to three items of luggage on board. The total weight limit...

Yes, pets are unfortunately not allowed on Virgin Rail trains. To ensure a comfortable and safe journey for all passengers, including...

Virgin Rail is committed to providing a comfortable and accessible travel experience for passengers with disabilities. Our trains are Passengers with disabilities can also benefit from our assistance services. Our dedicated staff are available to help with boarding and alighting from the train, as well as with luggage. We recommend contacting our assisted travel team 24 hours in advance to ensure a smooth journey and allow us to make necessary arrangements. Additionally, all our station staff receive disability awareness training to ensure they can provide appropriate support. We also offer accessible ticketing options, including discounts for disabled passengers, and accessible information through our website and helpline. We strive to create an inclusive travel experience and welcome feedback to continuously improve our services for passengers with disabilities....

Yes, you can bring your bicycle on board the train. Virgin Rail allows bicycles on their trains, subject to availability of space....

Yes, Virgin Rail offers discounts for group bookings. Whether you are traveling with colleagues, friends, or family, you can benefit...

Virgin Rail offers a range of food and drink options to enhance your journey. Be prepared to tantalize your taste buds with a variety...

On Virgin Rail, there are three main seating options available for passengers. The first option is Standard Class, which offers comfortable...