How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Philips Lifeline phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for a representative.
Here is how our research team describes the way the Philips Lifeline phone system greets you: Thank you for calling Lifeline, the number one medical alert service trusted by healthcare professionals across the country. If you're an existing subscriber of Lifeline and want to be connected to a customer service representative, please press 1. If your healthcare plan includes Lifeline services as a benefit and you want to enroll in services or have any questions regarding your existing Lifeline services provided by your plan, press 2. To order Lifeline, please press 3. If you're a program manager or installer and want to be connected to a Program Services representative, please press 4. All other calls, please remain on the line. Then you will be connected to the next available representative.
Below are some clips we've found from Philips Lifeline's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Lifeline, the number one medical alert service trusted by health care professionals across the country.
If you're an existing subscriber of Lifeline and want to be connected to a customer service representative, please press one.
If your health care plan includes lifeline services as a benefit, and you want to enroll in services or have any questions regarding your existing lifeline services provided by your plan, press two.
To order Lifeline all calls are recorded and may be monitored for quality purposes."
Excerpt from a call with Philips Lifeline
Friday, January 12, 2024 12:19 AM
The first phone menu
"Thank you for calling Lifeline, the number one medical alert service trusted by health care professionals across the country.
All other calls, please remain on the line, and you will be connected to the next available representative.
If you're an existing subscriber of Lifeline and want to be connected to a customer service representative, please press one.
If your health care plan includes lifeline services as a benefit, and you want to enroll in services or have any questions regarding your existing lifeline services provided by your plan, press two."
Excerpt from a call with Philips Lifeline
Friday, April 12, 2024 11:10 PM
What are the hours and when should I call?
Philips Lifeline operates the call center for this 800-635-6156 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Philips Lifeline phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Philips Lifeline staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Philips Lifeline is Monday.The most busy day to call is Friday.Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Philips Lifeline is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this Philips Lifeline number, but it is also the day with the shortest hold times.
Why call this Philips Lifeline number?
Below is a sample of recent calls to Philips Lifeline, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I need to talk to someone with billing."
- From a call lasting 5m 2s , Mar 20, 2024 5:07 PM
Canceling Philips Lifeline service: "She's moving into assisted living, so we don't need it."
- From a call lasting 12m 13s , Feb 19, 2024 10:48 PM
Setting up lifeline service: "How do I get set up with the lifeline service for my plan?"
- From a call lasting 3m 16s , Jan 12, 2024 12:19 AM
Insurance coverage inquiry: "I just swear it's in insurance, and they cover your service."
- From a call lasting 1m 45s , Jan 3, 2024 5:05 PM
More Ways to Contact Philips Lifeline Customer Service
There are of course other ways to contact Philips Lifeline customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Philips Lifeline customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Philips Lifeline's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Philips Lifeline agent. This phone number is Philips Lifeline's best phone number because 384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-635-6156 include and other customer service issues. Rather than trying to call Philips Lifeline first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Philips Lifeline has 2 phone numbers. It's not always clear what is the best way to talk to Philips Lifeline representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Philips Lifeline. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Philips Lifeline. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.