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Kentucky Utilities Co Customer FAQ

Top Answers & How-to Guides

What is Kentucky Utilities Co's Phone Number?

The question we are asked most often is about how to talk to Kentucky Utilities Co customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any rate discounts available for senior citizens?

Yes, Kentucky Utilities Co offers rate discounts for senior citizens. Our company understands the importance of providing affordable...
Ask any question you have about Kentucky Utilities Co customer service, get an answer now.
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Billing and Payments

How can I sign up for paperless billing?

To sign up for paperless billing with Kentucky Utilities Co, you can easily enroll through your online account. Simply log in to your...
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What are the different ways I can pay my bill?

At Kentucky Utilities Co, we offer convenient and flexible payment options to ensure your bill is paid on time. You have several ways...
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Can I make a one-time payment online?

Yes, customers of Kentucky Utilities Co can make a one-time payment online. The company provides a convenient and secure online payment...
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Safety

What should I do if I smell gas?

If you smell gas, it is important to leave the area immediately and go to a safe location. Do not use any electrical devices, open...
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How do I report a power outage?

To report a power outage, you can contact our customer service line 24/7. Just give us a call and provide your location details so...
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Usage Information

How can I view my usage history?

You can view your usage history by logging into your online account on our website. Once logged in, you will have access to a detailed...
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Outage Information

What is the average time it takes to restore power during an outage?

The average time it takes to restore power during an outage varies depending on various factors. At Kentucky Utilities Co, we strive...
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Service Requests

Can I transfer my service to a new address?

Yes, you can transfer your service to a new address with Kentucky Utilities Co. We understand that moving can be a hassle, and we are...
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Is there a deposit required to start service?

Yes, a deposit is required to start service with Kentucky Utilities Co. The amount of the deposit depends on several factors, such...
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Energy Management Programs

Are there any programs available to help manage my energy costs?

Yes, Kentucky Utilities Co offers several programs to help customers manage their energy costs. One such program is the Home Energy...
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Customer Service

What is the average response time for customer service inquiries?

The average response time for customer service inquiries at Kentucky Utilities Co is typically within 24 to 48 hours. We strive to...
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Rate Discounts

Are there any rate discounts available for senior citizens?

Yes, Kentucky Utilities Co offers rate discounts for senior citizens. Our company understands the importance of providing affordable...
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Help me with my Kentucky Utilities Co customer service issue

Ask any question you have about Kentucky Utilities Co customer service. We will do our best to get you answers right away.
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