What is the average response time for customer service inquiries?

The average response time for customer service inquiries at Kentucky Utilities Co is typically within 24 to 48 hours. We strive to address and resolve customer issues as promptly as possible while ensuring accurate and comprehensive responses. Our dedicated customer service team diligently handles a high volume of inquiries, which may occasionally result in longer response times during peak periods. However, we are committed to providing efficient and satisfactory assistance to every customer. If you have any urgent matters or a situation that requires immediate attention, we recommend contacting our customer service hotline for immediate assistance. We appreciate your patience and understanding as we work towards resolving your inquiries and providing exceptional service.