How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Empower phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Empower number should go right to a real human being
Here is how our research team describes the way the Empower phone system greets you: Please say or enter your Social Security number.
Below are some clips we've found from Empower's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Correct?
To connect you with the correct representative, please give us a reason for your call."
Excerpt from a call with Empower
Thursday, April 11, 2024 3:29 PM
They may ask you to enter information with the dial pad
"I didn't understand that. We need your Social Security number.
Please enter it now."
Excerpt from a call with Empower
Friday, March 29, 2024 9:03 PM
They may ask you to say or enter information
"Welcome to Empower. Your call may be recorded.
For verification and to route your call correctly, please say or enter your Social Security number."
Excerpt from a call with Empower
Monday, April 29, 2024 6:16 PM
They may need to look up your account
"I didn't get that.
To look up your account information, say or"
Excerpt from a call with Empower
Wednesday, March 6, 2024 4:47 PM
In fact, much of this information on this page is superfluous because this Empower phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Empower operates the call center for this 855-756-4738 phone number Mon-Fri 9am-5pm MT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 124 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Empower phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Empower staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Empower is Wednesday.The most busy day to call is Tuesday, which averages 29% more phone calls by comparison.Again, this is based on a sample of 124 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Empower is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Empower staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Empower number?
Below is a sample of recent calls to Empower, and their purpose. Are any of these similar to the reason you are trying to call?
Unclear purpose: ""
- From a call lasting 15m 11s , Apr 18, 2024 3:43 PM
Account information discrepancy: "What did you have over there? So I know we can whatever we have to do, we do."
- From a call lasting 41m 9s , Apr 3, 2024 3:50 PM
Trouble logging in: "I've been trying to log in off of my boyfriend's phone onto my account, but it won't let me because I can't see my screen to get the text message that it's sending."
- From a call lasting 8m 58s , Mar 21, 2024 1:10 AM
Conclusion and closing notes
This is Empower's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Empower agent. This phone number is Empower's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-756-4738 include and other customer service issues. Rather than trying to call Empower first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Empower has 1 phone number. It's not always clear what is the best way to talk to Empower representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Empower. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Empower. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.