Does CIGNA HealthSpring offer 24 hour customer service?
A:Not at this number; hours here are 8am-8pm EST.The least busy day is Saturday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for CIGNA HealthSpring below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this CIGNA HealthSpring phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 8, then 1
Below are some clips we've found from CIGNA HealthSpring's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello.
And thank you for calling Cigna customer service.
Your call may be recorded for quality assurance purposes.
To get started, please tell me if you're a customer or a provider."
Excerpt from a call with CIGNA HealthSpring
Tuesday, September 10, 2024 5:38 PM
What are the hours and when should I call?
CIGNA HealthSpring operates the call center for this 800-668-3813 phone number 8am-8pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 60 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the CIGNA HealthSpring call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CIGNA HealthSpring phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CIGNA HealthSpring staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CIGNA HealthSpring is Saturday.The most busy day to call is Tuesday, which averages 375% more phone calls by comparison.Again, this is based on a sample of 60 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call CIGNA HealthSpring is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that CIGNA HealthSpring staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call CIGNA HealthSpring
If you have time to do a bit of reading before you call CIGNA HealthSpring, we recommend you read over some of our problem-specific articles.
CIGNA HealthSpring is a leading healthcare company that specializes in providing comprehensive and affordable health insurance plans for individuals and families. We offer a range of coverage options, including Medicare Advantage plans, Medicare prescription drug coverage, and Medicaid plans. With a strong network of healthcare providers, we strive to ensure that our members have access to quality care and timely services. CIGNA HealthSpring is committed to improving the health and well-being of our members, and we utilize innovative programs and technologies to deliver personalized, patient-centered care. Our mission is to help individuals and families navigate the complex healthcare system and make informed decisions about their health.
Choosing CIGNA HealthSpring provides several benefits to individuals seeking healthcare coverage. Firstly, CIGNA HealthSpring offers a comprehensive network of healthcare providers, ensuring easy access to quality healthcare services. Members can choose from a wide range of doctors, hospitals, and specialists within the network, making it convenient to receive personalized and timely care. Additionally, CIGNA HealthSpring provides comprehensive coverage options, including preventive care, prescription drugs, hospital stays, and specialist visits. This ensures that members have access to the care they need without financial burden. Moreover, CIGNA HealthSpring offers additional perks such as wellness programs, discounts on health-related products, and resources to help individuals stay healthy. With CIGNA HealthSpring, individuals can have peace of mind knowing that they are supported by a reputable healthcare provider offering quality care and comprehensive coverage options.
Yes, CIGNA HealthSpring offers various wellness programs and incentives with their plans. These are designed to promote and support healthy lifestyles for their members. The wellness programs include access to a 24/7 nurse hotline, annual preventive screenings, disease management programs, and health coaching services. CIGNA HealthSpring also provides incentives to encourage members to take part in healthy activities. These incentives can include gift cards, discounts on gym memberships, and rewards for completing certain preventive screenings or health assessments. By offering these programs and incentives, CIGNA HealthSpring aims to empower their members to make positive choices about their health and well-being.
Click the link above to get answers to just about any CIGNA HealthSpring customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call CIGNA HealthSpring is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and CIGNA HealthSpring will reply our your email.
CIGNA HealthSpring Customer Help Desk / Web Support
As a last, sometimes only, resort- CIGNA HealthSpring customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is CIGNA HealthSpring's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CIGNA HealthSpring agent. This phone number is CIGNA HealthSpring's best phone number because 3,756 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-668-3813 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call CIGNA HealthSpring first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, CIGNA HealthSpring has 2 phone numbers. It's not always clear what is the best way to talk to CIGNA HealthSpring representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CIGNA HealthSpring. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CIGNA HealthSpring. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.