iPledge Customer Service Issues

I recently selected abstinence as my birth control method for starting on accutaine. However, after doing so, I was prompted to contact my provider, who confirmed that they had documented my choice correctly. They advised me to reach out to Ipledge to resolve the issue. I have attempted to contact Ipledge multiple times, but unfortunately, I have been unable to reach anyone for assistance.

We are completely locked out of our account and are facing a frustrating situation. Our username and password are not working, and we are not receiving any emails to reset them. We have busy jobs involving guests and are under time pressure to address this issue promptly. Please contact us at [redacted]. Patient Olivia Ward.

I am having trouble accessing my daughter's prescription in the ipledge program since their website issues began. The password reset links do not work, and there is no response when calling their customer service line. This lack of communication is frustrating and unacceptable. It's important for them to have sufficient staff to address customer concerns promptly and not simply ignore all calls.

I urgently need assistance with accessing my account. It indicates my password is incorrect. As a prescriber, this is critical. My NPI number is MI[redacted]. I do not recall the email linked to the account. When I request a password reset email, none are received. I am experiencing difficulty registering patients due to this issue. I have tried contacting iPledge without success; the line disconnects stating "we have too many calls." Online, the hold time seems to exceed 2 hours. This is urgent. Please help promptly. Thank you, J. Ishak

Hello! I received my iPledge user ID in the mail on December 17th. I have been trying to log in using the provided username, but to no avail. Despite multiple attempts, I cannot access my account. I have also tried calling customer service with no success. Any assistance in gaining access to my account would be appreciated.

My daughter received a password in the mail, but it's not working. I've been calling ipledge for the past three days without any luck. I've been on hold since 9 am this morning for two hours now, not counting the time spent the previous days. We can't collect her medicine until we update her pregnancy prevention plan with you. The dermatologist also attempted to log in online with no success. I've tried to reset the password, but I'm not receiving any emails. The doctor's office tried to add my email address, but it was unsuccessful.

As a Pharmacist at The Pharmacy at Parkview, we have encountered issues with the I-Pledge Site since December 12th. Despite attempts to log in, the site does not recognize our NCPDP# ([redacted]), and re-registration fails as it claims we are already registered but does not send the password reset email. Contacting I-Pledge at 1-[redacted] has been challenging, with long wait times and frequent disconnections after 3-4 hours on hold. This situation is distressing as patients who completed lab work are unable to receive their Isotretinoin medication. I am frustrated by the difficulties in addressing this matter and seek resolution urgently. Please reach out to me at [redacted]. Thank you. - Jeffrey Roskam, Pharmacy Manager, The Pharmacy at Parkview. Email: [redacted]

I am currently experiencing issues with the iPledge website. It is stating that my username, which is linked to my REMS number, does not match my birthdate. When I try to retrieve my username or reset my password through email, I do not receive any emails. I have been attempting to contact them via phone for the past 10 days, but have been unable to get through. All I need is to have my account reset. I have had to redo my labs twice already due to the delays caused by the iPledge phone system. This situation has been a nightmare! Is there any way to resolve this promptly?

I have attempted to access my account multiple times since this past Sunday, but I keep receiving an error message stating that my ID does not match my password. Despite requesting an email to reset my password, I have not received any correspondence in my inbox or spam folder. When I reached out via phone at 1-[redacted], I was placed on hold for 40 minutes before the call abruptly ended. Subsequent calls have been unsuccessful as the phone system seems to be unresponsive. As a result, I have been unable to pick up my Accutane prescription from the pharmacy and will need to retake tests. It is crucial that I receive assistance from iPledge to resolve these login issues promptly so I can fulfill my requirements and obtain my medication.

I have been trying to obtain my Accutane medication for 5 days now. Unfortunately, I have faced challenges with the ipledge system being down on the website, and my attempts to reach them by phone have been unsuccessful. I have been calling for the past week and a half, but each time I am put on hold for over three hours, making it difficult while I am at work. I really need to speak with a representative to ensure I can receive my medication promptly and prevent having to restart the Accutane process. The situation has been incredibly frustrating for me.

I've been attempting to access my iPledge account. It appears my account has been updated (presumably by my dermatologist), but when I attempt to log in using my ID and previous password, it is unsuccessful. Yesterday, it indicated I had the incorrect user ID or password, and today, it won't even proceed to the next page for entering the password. I attempted to utilize the "forgot password" feature, but I don't recall linking any email to this account. I reviewed all my emails to check for any communication from them, but I haven't received any.

I can't access my account to address my questions and refill my prescription. The system asks for a date of personal significance or an email, which I don't have since my dermatologist didn't require it when setting up the account. Despite multiple calls to the ipledge number, no one has responded to help me resolve this. It's crucial that I log in to update my information before my prescription expires on Wednesday the 29th. Additionally, my upcoming blood work, which cost $[redacted], won't be valid without the necessary updates. The lack of assistance and communication is disheartening, especially since many others are facing the same frustrating situation.

I have been waiting on the phone for over 3 hours with no option to send an email. Our account is not functioning and we require a simple reset. Despite updating our account, it is still not working. We did not select any important dates, so that seems to be a technical issue. Even when we request an email, we do not receive one. There are numerous technical glitches on the site and it appears that nobody is available at the call center to assist. We have been calling for over a week with no success or feedback. This situation is incredibly frustrating. Our managing director mentioned facing a similar problem for a week and ultimately had to hire someone to manage the call system for this specific issue and handle patient calls. Please, improve the phone service or establish an online email/chat system.

I require a password reset for my iPledge account. iPledge recently underwent a significant update around the 10th, prompting all users to modify their information and change their password prior to accessing their accounts. Despite attempting throughout last week, the password reset email failed to reach my designated email address linked to my iPledge account (not even in spam or junk folders). Today, I am unable to even access the option to reset my password.

I am having trouble reaching the iPledge program for Accutane users. Despite my doctor's office registering me, I haven't received my password to set up my prescription account. The number I was given to call is not accepting any calls, and after trying 20 times, I keep getting the same voicemail. My doctor suggested continuing to call the same number, but I'm wondering if there might be a new online chat customer service option available. Any information on this would be greatly appreciated. Thank you.

I am having issues accessing my account. I do not have the updated login information required. Despite attempting to retrieve it using my username and email address, I have not been successful. This has left me unable to answer the security questions necessary to log in. My doctor has also faced challenges reaching out to the program, and I have contacted the pharmacy to no avail. I tried calling 1-[redacted], but only received a message instructing me to visit the website for the information to be emailed, with no response when I call. Unfortunately, the delay has caused me to miss the deadline for receiving my prescription, and now I need to undergo another pregnancy test. Thank you.

I'm having trouble accessing my IPledge account to get my next dose. Despite checking that my username is correct and ensuring my account is up to date on the website, I keep getting an error message. I need to complete the online questions by tomorrow to continue my treatment without interruption.

My daughter recently got approved to start using Accutane. Yesterday, I received a letter from iPledge containing a username and password. I'm currently trying to log in for the first time, but the system is requesting her username and a "date of significance" instead of a password. I'm unsure what the date of significance is. Even though there's an option to enter the username and email if the date of significance is unknown, nothing happens after providing that information. I've been attempting to contact the iPledge help line without success. I called 28 times yesterday and already 10 times today, but I only receive a message instructing me to call back later.

I am having trouble accessing iPledge. I have attempted various methods to resolve the issue but have not been successful. Resetting my password does not result in receiving an email. Despite trying to update my account, I receive a message stating that it has already been updated and I should log in. Multiple phone calls have been made, but due to a high volume of calls, I am unable to reach anyone for assistance. This situation is causing significant frustration as no one I have spoken to has been able to provide a solution.

After the iPledge REMS website was updated, I was prompted to revise my profile. I input my username, [redacted], and significant personal date. A message appeared saying "the account you are trying to update is already current" and redirected me to the login page. I tried logging in with my credentials, but it wouldn't grant me access to my profile. This issue prevents me from answering the iPledge questions needed to get my prescription. I aim to resolve this so I can successfully access my account and complete the iPledge questionnaire to receive my medication.