eBay Customer Service Issues

I am seeking assistance regarding a transaction issue on eBay. I sold a phone and received payment through PayPal. However, the buyer initiated a dispute, causing my account to be limited and the amount to be sent to a creditor. I have not received the item back and find it unjust to refund the buyer without retrieving the phone. This situation seems unfair as the buyer retains both the item and the refunded amount. I am willing to refund the money upon the return of my phone. I am looking for a resolution and clarification on this matter as I believe this process is questionable. Your prompt response with an explanation is appreciated.

I recently sold a Ridgid Brad Nailer for $[redacted].78, but the customer canceled the order. I'm unable to relist it due to a hold on my account preventing me from listing anything until the balance due is paid. Despite being unable to create new listings, this particular item was already listed before the restrictions. I had reached out to eBay Seller Support in the Philippines last week regarding my balance due, and they assured me I had until the 20th of this month to pay it before any account actions would be taken. However, the next day, they restricted my ability to list items. I kindly request the brad nailer listing be reconsidered, as it was listed prior to the restriction being imposed.

Hi eBay, I'm still waiting for the replacement item from the seller. It's been about 3 weeks since they claimed to have sent it. Can you please check on this for me? Hello, I'm following up on the lights I ordered with the reference pare-[redacted]. Any update on the shipment? Hey, it's been over 12 days and I'm still waiting for the lights. Can you provide me with an update? I appreciate your help. Yes, please send me a returns label so I can send the lights back. I would prefer a refund or a new set of lights. Can you please let me know the next steps? The lights are stuck to the mirror and I don't have the original packaging. Can you assist with a refund or replacement? The lights I purchased have stopped working after only 2 weeks of use. Can you help me with this issue?

I typically close my eBay account shortly after receiving my purchased items due to the excessive communication afterward. Despite creating new accounts for each purchase, I always adhere to proper payment practices and avoid any fraudulent activities. Surprisingly, my latest account was suspended right after placing an order, despite my limited shopping activity on the platform. I wish eBay would allow users more control over their account notifications without assuming fraudulent behavior. After receiving the item I ordered, a t-shirt, I hope there won't be any issues with it. It's frustrating that eBay's policies make it difficult to provide feedback or handle returns seamlessly.

Last month, I purchased a ring with item number [redacted]34 from GLS. Unfortunately, GLS did not deliver the item despite no evidence of an attempted delivery. After trying to contact them with no success, the item was returned to the seller. Despite multiple attempts to reach the seller, I received no response and when I initiated a case, the seller only communicated with the company and not with me. Feeling frustrated, I sought the company's intervention but felt they sided with the seller without addressing my concerns. I am disappointed by the lack of resolution and fairness in this situation. I believe the seller should either resend the item at their shipping expense or refund me for the purchase. I feel that the individual handling my case was incompetent and unjust.

Hi, I have been a longtime eBay shopper and have always enjoyed it. However, my recent purchase has been problematic. The item arrived late, in an open box instead of a new one, and it's not functioning properly. I need assistance with returning the item to the seller and getting a refund. The item's cost was $[redacted].81, and I would appreciate any help with this matter as I am on a tight budget.

I encountered an issue trying to purchase item number [redacted]29 from Seattle Goodwill. Despite having sufficient funds in my PayPal account, the checkout system did not offer PayPal as a payment option. I kept receiving an error message saying, 'Something went wrong. Please try to check out again.' I have already notified the seller about the technical problem, but they were unable to extend the time for payment. I am seeking assistance to resolve this promptly. Thank you.

Good afternoon, I recently won an auction on your site for a Samsung SGH-U900 mobile phone. However, after winning, I discovered that the item cannot be shipped to my country. I have informed the seller of this issue, but they are unsure how to cancel my bid. I am concerned about being sued for not paying, but I cannot pay for an item that cannot be shipped to me. The seller has a list of countries they can ship to, and unfortunately, my country is not included. Thank you.

I won an auction for a $22,[redacted] robot, and I've arranged with my bank to authorize the purchase on my debit card. Everything was going smoothly during checkout until I tried to pay. An error message popped up saying: "This order was not successful. Order cost has not been included in the total amount." Despite the correct total displayed on the screen, I can't complete the payment. I even have a screenshot to prove it. This issue is frustrating me immensely.

Hello, I recently received a refund for the Magic the Gathering War of the Spark Mythic Edition box that was oversold. Initially, I was notified that the refund would be processed to my credit card. However, I later received an email stating that the refund was sent to my PayPal account, despite not having used PayPal for the purchase. It has been 6 hours since the email, but I have not seen the refund in either my bank account or PayPal. I have documentation, including photos, available to support my claim.

I am in desperate need of assistance as my interactions with eBay.uk have been challenging. I have encountered a significant issue regarding my account and an even larger problem with an item I sold on eBay. I listed an iPhone on the UK's website with a clear disclaimer that the cellphone is iCloud and passcode locked. Despite providing all the necessary information and opening a case on eBay's website, I received an email from PayPal stating a refund was issued for an undelivered item. I possess evidence such as pictures and a post office receipt, and the buyer even confirmed receipt via email. However, I am unable to appeal the case or submit crucial documentation on eBay's website. The buyer seems to be dishonest, and eBay's lack of responsiveness is distressing. Additionally, the phone verification process displayed non-UK phone numbers originating from Romania, adding to the confusion and frustration. I implore for your assistance in resolving this troubling situation.

I am facing a major issue resolving my account problem and a larger one with an item I sold on eBay. I sold an iPhone on the UK website with clear warnings about it being iCloud and passcode locked. I opened a case on eBay, provided all information, including pictures and the post office receipt. However, I received an email from PayPal today stating a refund was issued for an item that was supposedly not delivered. I have evidence that the buyer received the phone, as they confirmed via email. But when I try to appeal the case on eBay, I can't find the option to upload all my documentation and communication with the buyer. I feel frustrated about losing money, not receiving my phone back, and the buyer's dishonesty. The email from eBay simply states the case was decided in the buyer's favor due to my selling account being compromised. I am left feeling helpless and unheard in this situation.

I recently received a notice that my account on eBay has been suspended, but the email addressed me as "suzri-78" instead of my correct user ID, Suzan.ric. The email mentions security concerns due to recent activity and states that my account has been indefinitely suspended. I am unable to access eBay in any way, and outstanding fees need to be paid immediately. The email advises not to reply as the sender does not accept incoming emails. However, my concern is the incorrect username provided, as I have always used Suzan.ric, not suzri-78. Can someone assist me in resolving this issue? Thank you. - S. Rice

The seller ya_yinz has disappeared. Seller's message: "Dear Customer, Sorry for the system issue on Ebay. Your parcel has been sent after payment. Please be patient, we are taking full responsibility for your order. Regards, Kayla." If you agree with this resolution, inform the seller via the Resolution Center. If not, suggest an alternative solution to the seller.

I purchased truck parts from eBay in April. The first shipment arrived without any issues. However, I am still awaiting the second part. The seller claimed it was returned because it was refused, but no one at the correct address ever saw it to refuse it. I double-checked the shipping address and confirmed it was correct. The person expecting the part never received it. The seller said he reshipped it on Monday, but as of now, I still haven't received it. The seller mentioned that eBay should be handling the investigation, but I find myself pursuing this issue for over a month now. My frustration grows as I paid over $[redacted], and the process seems to be dragging on. Normally, I have had no problems with eBay, but this ordeal is exasperating. I am willing to provide more information if needed. Thank you. Emilio A.

I am reaching out regarding my recent order OREUSA[redacted]3SG. The seller mistakenly uploaded the wrong tracking number on the portal. The correct global shipping number is UPAAB[redacted][redacted]. However, the local tracking number provided by the seller via eBay message is [redacted][redacted]64. According to the tracking status, my item arrived at Pitney Bowie's facility in Erlanger on the morning of May 6th. Unfortunately, there have been no updates since then. Pitney Bowie informed me that the tracking is still stuck at the initial stage due to the incorrect number uploaded by the seller. I kindly request to amend the local tracking number on my order to [redacted][redacted]64. I also seek assistance in liaising with Pitney Bowie to ensure my package is processed correctly. I fear that without resolving this issue, my package may be stranded in their warehouse. I have corresponded with the seller via eBay messages where the correct local USPS tracking number was provided. I am unsure why this number was not uploaded to the portal, potentially causing this complication. Thank you for your attention to this matter.

Subject: Issues with Product from Seller Optic Al Factory Regarding the purchase of the Ade Optics RD3006B Python Green Dot Micro Mini Reflex Sight for Handgun (Item #[redacted]60) from the seller Optical Factory, I received the item on 04/19/19. Unfortunately, the product is not functioning correctly. Despite reaching out to the seller multiple times between 04/25/19 and now, my issue remains unresolved. The seller mentioned on 04/25/19 that a replacement product, along with a shipping label for the return, would be dispatched by 05/03/19, and I would be provided with a tracking number. As of today (05/10/19), I am yet to receive any update or information. Ebay informed me via email that I had until 05/06/19 to return the item for a refund. Regrettably, I couldn't meet this deadline due to not receiving the replacement product and shipping label. I am seeking prompt assistance in resolving this matter and would like a refund processed promptly. Thank you, Lisa

I sold a computer on eBay and was surprised to find myself in collections due to a dispute with a customer. Despite providing all necessary shipment details, eBay still referred me to collections. I've been unable to reach out for clarification as every attempt leads me back to the collection agency. Please, if anyone can assist, reach me at [redacted] or mybabybentey@[redacted].

Regarding item No. [redacted]38: On May 10th, the return was closed, and the reason for closing was explained in the complete story description. According to eBay's policy, the return was approved the same day. A return was created with the reason being "Doesn't fit." The item was purchased on 23/4/19, and upon finding missing details in the description, an attempt to cancel was made a few days later. The seller stated the item had already been shipped. Upon receipt on 29/4/19, per instructions, the item was returned without being opened. Tracking information and eBay communication confirm the seller received the item on 3/5/19. However, there has been no further communication or refund received. More details can be found at the provided link. Thank you. Warm regards, CW

I received an Amazon order on May 10, [redacted], which came in an Amazon box along with an unsolicited order also from Amazon, originating from North Las Vegas, NV, despite being tracked back to Colorado. Strangely, neither box contained an order receipt. I had the digital receipt from a vendor on eBay instead. I am aware of scam orders reported in a Business Insider article and would like clarification to avoid dealing with unwanted items. The vendor hasn't explained the situation after 14 hours, and I prefer not to call eBay due to communication difficulties with their overseas customer service. I cannot find the live chat option on their site either. I seek assistance on this matter and appreciate any help as I am not active on social media. My payment for the eBay order was made through PayPal only. Thank you.