Zynga Customer Service Issues

Zynga ID: [redacted]4 Facebook: fb.me/fatihps1 Hello, I have encountered being banned from your game for the second time. Initially, I accepted my mistake during the first ban and did not contact you due to feeling guilty. However, this time, I am innocent. The first ban taught me a valuable lesson, leading me to pledge to never repeat my actions as I lost over 1 million chips and access for a week. Being an enthusiast of your game, I even encouraged my friends to download, play, purchase Pepsi Cola for chips, watch ads, and engage in various activities to support the platform. Upon the lift of my initial ban, I actively contributed by reporting users to create a better gaming environment. Unfortunately, a situation occurred where my sister, in need of chips, used my phone without my supervision, resulting in both our accounts being banned. She amassed around 200k chips, deserving consequences, unlike myself, who accumulated over a million chips that night unjustly penalized due to her actions. I have invested considerable effort into the game and do not wish to lose my progress or financial contributions. Kindly reconsider my situation, Zynga.

Zynga's fair play policy seems questionable to me. Despite being an experienced player, I have lost over a billion chips recently due to a lack of cards being dealt to me. In the last few days, I have played numerous hands with minimal success while observing other players around me consistently getting good hands. This unfair gameplay has led to my frustration and disappointment as I continue to lose chips rapidly. The disparity in card distribution and gameplay quality raises concerns about the integrity of Zynga's policies. I am determined to find a way to record my gameplay to showcase the truth behind these issues and the lack of fairness in their system. As I aim to expose these discrepancies, I hope to bring awareness to others through various social media platforms.

I recently updated my email address to [redacted] and created a new Facebook account to play Words with Friends more regularly. However, I had an old account linked to the game which I rarely used. I believed I removed the game from the old account assuming I could continue playing with my new one on Facebook. Unfortunately, when I tried to log back in, it kept directing me to the old account, causing me to lose my progress in all the games I enjoyed. I can be reached at [redacted] [redacted]. I would appreciate any assistance in resolving this matter promptly, as I truly enjoy playing Words with Friends. Thank you for your attention to this issue.

Dear Zynga, I am writing to inquire about the suspension of my Zynga account. I believe I have been adhering to the Terms of Service, and I am puzzled by the ban. I have been a loyal Zynga player for nearly a decade, purchasing chips exclusively from Zynga using real money. I have dedicated time and effort to playing your games and am disheartened by the suspension without a clear explanation. I kindly request that Zynga investigates my account and reconsiders the suspension. I have not accepted the penalty in the hope that upon review, my account will be reinstated. Thank you for your attention to this matter. Sincerely, RJ L. Sent from my iPhone

I believe Zynga is engaging in unfair practices that involve encouraging players to purchase chips. It seems they have rigged the games to favor certain outcomes, leading to players losing unfairly. This has impacted not just Words with Friends but likely all their games. Zynga may have placed their employees inside the games with an unfair advantage. I am seeking legal advice or considering reaching out to the relevant authorities for action. Please get in touch with me to discuss available options. My name is Linda H.

Regarding contacting Support for the Synga Game of Thrones, I had difficulty following the instructions provided to reach out. The directions for contacting Support on an IOS device were not effective, as they did not lead to creating a support ticket as described. Additionally, on the web version through Safari, I could not find a "CONTACT US" box as indicated at the bottom of the support page. When I attempted to access support through the game and then through the Safari browser, I was not able to open a ticket to submit my inquiry. As for my main question, I purchased coins for $99.99 and I want to confirm if I received the special offer of $[redacted],[redacted],[redacted] along with additional points, or if I only received the basic offer priced at $[redacted],[redacted],[redacted]. If the basic amount was credited to my account mistakenly, I would like to request the $33,[redacted],[redacted] difference to be added. I would appreciate your assistance in resolving these matters. My Player ID is [redacted]9.

Dear Support Team, I'm writing to address three concerns regarding the game that I've enjoyed for many years. Firstly, it appears that the red button to access player support has been removed, making it difficult for customers to reach out for help. Secondly, I've encountered an issue with water plots where fulfilling orders results in an uneven distribution of items that take up storage space. This problem seems to affect other members in my co-op as well. Lastly, there have been pricing discrepancies in the offers presented to different players, with varying prices for the same product, causing confusion and frustration among us. While we love the game, such issues are disheartening, especially when communication with your team is challenging. Best regards, Sybil S.

I want to address a recurring issue on your Texas Holdem Poker site. Despite reporting around 40 cheating accounts over the past few months, none of them have faced consequences for violating your rules. It is concerning to see players openly discussing their hands in languages other than English. There appears to be a pattern of rigged gameplay where certain users swiftly amass billions of chips, clearly engaging in unfair practices. It is disheartening to witness this behavior continue unchecked on your platform, especially considering the availability of sites selling chips illegally. As a player who recently lost a substantial amount due to suspicious gameplay, I urge you to take action against cheaters and restore the 12 billion chips that I lost. Providing users with tools to identify and report fraudulent activity could help maintain the integrity of the game. My user ID is [redacted]1, and I hope you can rectify this situation promptly by replenishing my chips.

I need assistance with fixing bugs in Zinga. When I played before, I could add leftover chips to my account. Now, my winnings disappear instead of being added to my balance. When I place bets, chips are deducted from both my game chips and account simultaneously, resulting in a loss of $10M. I purchased 500M chips on January 5, [redacted], and after losing over $200M, I contacted support but never received the missing chips. Additionally, I noticed a discrepancy where chips were deducted twice, causing me to lose chips unfairly. Furthermore, my level dropped from 48 to 28, then to 22 after refreshing the game. This issue also led to the deletion of my username and loss of connections with friends. I seek a resolution to restore my level to 48, retrieve my missing chips, and receive compensation for the inconvenience, which I estimate to be around 800M chips.

I am shocked! The Android version is ruining the enjoyment of 'Words with Friends' with constant cheating prompts. I find it frustrating to have to deal with cheating tactics like 'Word Radar' and 'Swap' that give unfair advantages. The game zooming out every time I try to place a word is unnecessary and annoying. It disrupts the flow by making me constantly pinch the screen to adjust the view. The recent addition of colored tiles is distracting and makes it hard to see the entire word. Many players are considering quitting due to these cheat features. It would be better to separate the game into two versions: one for traditional gameplay and another for those who want to use cheats. I hope the developers address these issues before more players abandon the game.

I uninstalled the game because it was not loading for a week. After reinstalling, it retained my information but did not restore the game to the level I was on. Typically, when I delete and reinstall FarmVille due to loading issues, it brings back my progress automatically. However, this time it has not. Despite Zynga asking for feedback on my satisfaction, no action has been taken to restore my progress. I expect my game to be reinstalled exactly as it was before deletion, with all my levels restored. It seems like my messages are not being read by Zynga. This message was intended for Zynga, so I hope it reaches them appropriately.

I recently played Zynga Poker at a table with six other players. During a hand, I was dealt two eights. Initially, I matched a bet of 2.3M chips, and later someone went all in, which I also followed along with others. When the cards were revealed, the player on my right, who seemed to be shirtless, had two sevens. The community cards included a 7 and an 8, giving us both three of a kind. Surprisingly, he won the entire pot of around 30M chips, even though I had the higher three of a kind. I have reported this incident as suspected cheating from my linked account, as there was no option for a game error. I hope you can investigate this matter. Thank you for your attention.

Recently, my leaderboard was updated, and I am hoping to revert back to the previous version. The original leaderboard included familiar players whom I have been consistently playing with. It's important to me to have this set of players on my leaderboard as we have formed connections over time. I kindly request to have my original leaderboard restored. In the game, this leaderboard serves as a tab displaying player standings and participant names. Your assistance with this matter is greatly appreciated.

I am experiencing issues with my quests in the game. The Mardi Gras Quest from January 30, [redacted], and the new Harvest Valley Quest seem to be stuck. Despite posting to receive beads multiple times, when I refresh the game, it tries to progress to the next level, but then the game crashes and reverts to the same level. As a result of these problems, I have lost neighbors in the game and FV cash. I am unable to acquire the Avalon Farm. I have previously reported these issues without any resolution. These ongoing problems are becoming increasingly frustrating, to the point where I am considering discontinuing playing the game.

I am experiencing several issues with Farmville 2 Country Escape. I have lost all the bonuses for Eddie, Nick, and Mariner. I am unable to fertilize anyone's crops or animals, and I have this task selected for the boat race which I cannot skip as my bonus is to complete all 13 tasks. Additionally, I did not receive any bonuses for the Christmas Kringle/Grinch event. Since December, I have lost out on tasks in the Boat Race because they just disappear. I have dedicated a significant amount of time, effort, and money to this game. I had to use a friend's PC to find a way to email you since there is no email option on an Android phone. I have screenshots documenting all these issues, and I would appreciate it if you could fix them as they are affecting my game experience.

I need assistance with my Zynga Words account. I registered years ago using the username cms48 with the email [redacted] However, this email is no longer active. I believe I might have updated my account with the email [redacted] or [redacted], but I'm unsure. Recently, I re-installed Words but am unable to log in as I can't recall if I changed my email address or forgot my password. I would appreciate help in recovering my account details so I can continue playing as cms48. Thank you.

I'm having trouble with my Words with Friends 2 game. Notifications for my games aren't coming through, and the coins I purchased aren't appearing. While checking my settings, I received an error message for an invalid certificate (error code-[redacted]), warning about a potential server impersonation. I logged out but encountered an error when trying to log back in with my email.

I reached out to Zynga support two days ago and received a response. However, I am having trouble replying to the email I received today. I need guidance on how to proceed with my request. The conversation ID is [redacted]. Below are the details required to obtain a temporary password. I reinstalled Words With Friends on my phone three days ago and have been unable to sign back in. Email: [redacted] Username: Mary.Ann.M.53 Recent opponents: - Tina Dopf - Tina Howell - Charles Sedlak Thank you, Mary Ann Moore -------------------------------------- Original message from Angelo C. was received on February 04, [redacted], at 03:40 GMT-07:00. He expressed willingness to assist me in changing my password, starting by setting a default password from their end. The requested information includes my email address used in the game, my Username, and at least three recent opponents for verification. Regards, Mary Ann Moore Samsung Galaxy smartphone.

My wife recently upgraded her phone from an iPhone 7 to an iPhone 11 and encountered issues with her game account. Despite trying to reach out, she received an email to reset her account but is unable to reply to it since it's a non-reply email. This has caused her to lose connection with the friends she has been playing with for years. Her username is Kel Elben and her email is [redacted] We are reaching out for assistance in resetting her account so she can reconnect with her long-time gaming friends.

I submitted a survey last Thursday that promised a $5 credit to my Google account. However, I only received some extra credits for a different survey on a game called Hit It Rich from Zango. I withdrew money twice from my account assuming the credit was there. I am disappointed by this situation. It's difficult for me to communicate here due to Bell's palsy and neuropathy. Please contact me at [redacted] to address this matter. Thank you.