Zazzle Customer Service Issues

I am encountering a major issue with designing my app that I find frustrating. I am unable to visualize the final product at times and noticed a mistake where the name "zey" should have been "zeh" on my invitation with the design code [redacted]. Unfortunately, it's too late to rectify this as it's a memorial piece. Additionally, I mistakenly ordered the "dogs only" Rainbow Bridge design instead of the one featuring all animals, so I reordered the correct one while keeping the dog banners. I have a history of pleased orders until now and would appreciate the option to call and review my future orders to ensure they meet my expectations. I recently placed two more orders which I believe are correct. The misspelled name issue greatly disappoints me. - Paula H.

I did not intend to purchase an item, but it was sent to me by mistake. The cost was over $[redacted] for baby shower invitations and paper products. I began the order but had technical issues with the site and did not finalize the payment. I've purchased invitations elsewhere and plan to return the Zazzle items I received unexpectedly. Please refund my checking account or debit card. I can be reached at +[redacted]7 for any necessary details. The item will be returned via USPS tomorrow. I request a prompt refund. Thank you.

Dear Damien @Zazzle, I appreciate your help with adding JPGs to this email, as this isn't something I usually do. I am missing one item from my recent order, Order ID: [redacted]2-[redacted], the "FORENSICS" vintage brown leather 3-ring binder. I have attached images of the packing slip, box label, binders I received (including the wrong one), and the correct binder I need. I urgently need the correct binder for school tomorrow and it was not my error to receive the incorrect one. I hope you can swiftly send me the right item. Thank you for your assistance. Warm regards, JADE

I crafted a logo for my daughter's adventure group, but I'm disappointed with the printing quality on the items I received today. As a seasoned retail buyer, I am shocked by the lack of quality control. While the hats I ordered were flawless, the sweatshirts and t-shirts are subpar. I've submitted a request for replacements, although this oversight is disheartening especially considering the quantity of items affected. Previously, I've had mostly positive experiences ordering from your company, particularly with items like acrylic tags and ping pong paddles. Unfortunately, this experience with the apparel may deter me from future purchases, despite the upcoming orders from my daughter's group. I hope their items have better results.

I am kindly asking for a refund. The wedding invitations I received for my son's wedding did not meet our expectations. While the cost and delivery time were great, the actual product was disappointing as it seemed more like a dull, oversized business card. Due to the time constraints, I had to resort to a nearby business for replacements. Despite this experience, I plan on ordering from this company for my personal needs in the future. Thank you. Sincerely, Pamela Beaty

Subject: Inquiry Regarding Custom Printed Paper Products Hello Zazzle, I am Linda from VIDA, a fashion and home accessories e-commerce company based in San Francisco. We are excited to announce the launch of a new product category featuring custom printed paper products such as wrapping paper, gift bags, and gift cards. I recently visited your website and was impressed by your range of cards, envelopes, and wrapping paper. I am interested in collaborating with Zazzle to develop and purchase these items for our new product line. Could you kindly send some samples to the following address: Company: VIDA&CO. Receiver: Linda G. Address: [redacted] 9th St, Suite [redacted], San Francisco, CA [redacted] Phone #: [redacted] I have some inquiries regarding your services. Do you offer on-demand products, and what is your minimum order quantity? Your prompt response would be greatly appreciated. Thank you for your attention, and I look forward to hearing from you soon. Best regards, Linda

Hello Zazzle, I am Linda from VIDA, a San Francisco-based e-commerce company focusing on fashion, home accessories, and apparel. We connect artists and manufacturers globally to produce unique and original designs in a socially conscious manner. VIDA is excited to venture into a new product category featuring custom printed paper products such as wrapping paper, gift bags, and gift cards. During my exploration of your website, I noticed that you offer cards and envelopes, which align with our interests for development and purchase. I am reaching out to inquire about the possibility of Zazzle aiding us in launching this new product line. If you have any inquiries, please feel free to reach out. I eagerly anticipate your response. Best regards, Linda

I recently received a gift order that was delivered with a stain on it. After a lengthy wait on hold, I spoke to a customer service representative who requested a photo. Despite sending the picture promptly, I have not received any responses after four follow-up emails. After enduring another long hold time, a new representative offered to reorder the item for next-day delivery. I'm frustrated by the inconsistency in the service I received and disappointed by the initial product quality. Once the replacement arrives, I may reconsider future purchases despite your appealing product selection. My order number is Zazzle Order #[redacted]7-[redacted]. Thank you for addressing this issue promptly. - C. J.

Subject: Issue with Zazzle Order: [redacted][redacted]7 I am disappointed that my order for postage stamps was declined by Zazzle citing "content guidelines" issues. The design I chose was from Zazzle's own webpage, matching the cards and return address labels I also ordered. I spoke with a Zazzle customer service representative who mentioned the stamps were "out of stock" and offered free shipping on a new order. I'm a loyal Zazzle customer and request clarification on what specific content guideline my stamp design violated. I urge Zazzle to address this situation promptly to maintain my satisfaction and positive word-of-mouth. Please contact me without delay to resolve this issue amicably. Sincerely, Elizabeth E. Piephoff [redacted] Foxboro Way Tallahassee, Florida 32[redacted] [redacted]

I was assisted by Gary but lost the connection on 12/14 at 10:00pm EST. I require assistance with an order. Considering the complexity of the issue, we decided to cancel and reorder it. I need fast 2-day delivery for this order. Although order #[redacted]41-[redacted] was supposed to be canceled, it still appears in my cart. I accidentally ordered two of the same item under order #[redacted]5-[redacted] and need to cancel one to reorder. Urgently, I need them before Christmas. There is also a personalized pillow with a "3" ordered on 12/13, but Gary cannot find this order. I am unsure if it was placed. I want 2-day shipping for all three pillows. Perhaps reordering them together would be ideal after confirming the cancellations. I don't need multiple personalized pillows, even if they are cute.

Hi, I'm reaching out regarding Order ID [redacted]1-[redacted]. My client recently received the wrong item - instead of the Augusta Replica Football Jersey, Adult XXXL customized with his name "Catdaddy" as ordered, he received a jersey with another client's name "Bezisbackbaby" on it. Despite double-checking the details, he received the wrong item and size. Unfortunately, I cannot attach a proof image here. I'm requesting assistance in resolving this matter promptly since it was supposed to be a Christmas gift. I appreciate your help in correcting this error with the orders. Thank you, Luke B.

We placed an order for two hand towels as samples for a larger order of [redacted]. We wanted to review the final product before proceeding with the larger purchase. After submitting our design, we received feedback that one towel was deemed "pornographic" and contained a link to an adult content website. We immediately contacted Zazzle to cancel our order as we require all or nothing. Despite confirming the cancellation and being informed of a $38.00 refund, Zazzle did not process the refund and proceeded to print the towels. Frustrated by this situation, we have already made alternative arrangements with a company in Los Angeles. We intend to file a formal complaint with the state of California, providing detailed documentation and screenshots of the communication with Zazzle.

Hello, I am reaching out about my recent order, number [redacted]6-[redacted] placed on 2/25/19. Upon opening the package today for an upcoming event, I was disappointed to find that the Thank You cards were missing, and the stickers were not centered as expected. I have another order on the way and worry about facing similar issues. As customers, we rely on your expertise and quality control. It would be better to receive notification of any adjustments made to our graphics for improved quality or have orders rejected if issues arise. Despite the order totaling $18, it is more about the principle and integrity of the products received. I have been a loyal customer and expect better quality from your company compared to others like moo.com and Staples. I hope for a satisfactory resolution, whether it involves receiving the products promptly and in good condition, a complimentary re-creation, or some form of compensation for the inconvenience. I look forward to hearing from your team soon, taking into account all the details mentioned in this email. Thank you.

Hello, I am Kim Bernardi. I wanted to address an issue with my recent order #[redacted]5-[redacted]. We received our shirts today and are pleased with most of them. However, there seems to be a problem with one specific item. The Classic Mickey Mouse Sketch T-Shirt, Kids' Basic T-Shirt in Purple and Youth XS, is a different brand (Gilden) compared to the other two kids' shirts we ordered (Hanes Tagless). The sizing of this shirt is notably larger, with the Youth XS being bigger than the Small. The color of the shirt also differs from what was shown on the monitor, appearing much darker in person. If possible, I would like to exchange this shirt for a lime one in a smaller size, ideally arriving before my upcoming trip to Disneyland on Wednesday evening. I understand if this timeline is not feasible but wanted to inquire. Thank you for your assistance with this matter. You can reach me via email at [redacted] or by phone at [redacted]. Best regards, Kim Bernardi

I was on hold for more than 13 minutes before speaking with Peter from customer service. I inquired about a specific product from your online store that I was interested in purchasing for a year-end school project for all the teachers. Peter requested a product code, which I didn't have. When I asked if he could assist me in finding it, he said it wasn't possible. I am disappointed in the level of customer service I received, especially considering the size of the order I was planning to place. This is not what I expected. Additionally, I experienced a lengthy 21-minute hold time when I called yesterday. It might be beneficial for your website to provide estimated wait times for customers. - A.

I'm having an issue with product reviews on Zazzle. I have been creating Navy and Air Force items on the platform for 9 years, including mugs, key chains, cell phone covers, and postcards. However, I encountered problems when the 'fan merchandise' program started, resulting in Zazzle deleting all my designs. Despite resubmitting designs as per their request, one of my recent orders was unexpectedly rejected. I have followed the guidelines by adding 'TM' to the end of UNITED STATES NAVY in my designs for 15 orders since Jan [redacted], and all were accepted until this last rejection. I have put in a lot of time and effort into over [redacted] new postcard designs, and I am confused by the latest rejection after previous successes.

I received the wrong order. After receiving the confirmation email, I tried to cancel following your instructions, but there was no cancel option as stated. I utilized the recommended browser. I am disappointed with the invitations I received and do not wish to keep them. Please cancel order # [redacted]5-[redacted] worth $[redacted].05. I kindly request Zazzle to address this promptly by canceling the order so I can reorder with the correct details in time for sending.

Order ID: [redacted]0-[redacted] I received my order, but unfortunately, the Clan Lindsay bandana you sent does not match the Clan Lindsay Tartan. I actually ordered Clan Keith Tartan by the yard. The email I got mentioned that Clan Lindsay Tartan was being shipped instead. I suggest allowing me to return the incorrect bandana. If the yardage sent is Clan Lindsay or Clan Keith, I will keep that one and order the missing one separately, covering the price difference. This mix-up will delay my project by about a week, but I'll manage. You can contact me at [redacted] or through the email provided with this message.

I purchased [redacted] cards for $26.95 initially, but I had to cancel the order due to an incorrect phone number. I reordered with the correct phone number [redacted] for the same total price of $26.95 with regular shipping. However, I unexpectedly received a rush shipment with the wrong phone number on the cards and a charge of $39.70. I did not request this expedited shipping after canceling the first order with the wrong number. I have already contacted customer service to clarify this error and would like the $39.70 refunded to my credit card. I am willing to return the cards with the incorrect number as well.

Order ID: [redacted]6-[redacted] Date of Order: 11/20/[redacted] I've sent two emails but haven't received any replies. I tried calling three times but was on hold for 0 minutes each time. I hope to hear from you soon! My package was delivered by UPS, but it arrived open and empty. The contents must have fallen out due to inadequate packaging. The delivery person refused the package and informed you immediately. Could you please resend my order promptly? I require the wrapping paper urgently for a project. I would appreciate expedited delivery. Thank you, Cynthia Bacik