Wix.com Customer Service Issues

Hello, I am interested in learning more about the services you provide. I have been hosting a website for several years, but I am currently dissatisfied with my current host. I am looking for a service that can host my website and provide a user-friendly platform for easy editing. As someone who is not very tech-savvy, I prefer a straightforward solution that does not require me to deal with complex tasks. Can you please provide me with information about your services and how they could meet my needs? I would like to transition my existing website without losing its original domain, which I have maintained for over a decade. Additionally, I am open to suggestions for a refreshed look for my site that aligns with my company's image.

Hello, I require assistance in linking my recently acquired domain name to my paid Wix hosting account. I am encountering at least two issues. 1. The domain I acquired through Wix, consciousmed.org, is still registered, but the hosting appears inactive. It is possible that I did not renew it last year. The only payment I see for [redacted] seems to be for the domain name. In [redacted], I believe I purchased 2 years, as indicated in the renewal notice when I log in. 2. I am unable to connect the new domain name to the account without purchasing a premium plan upon signing in. I believe I already purchased a premium plan on 8/20/19. My goal is to maintain the registration of the consciousmed domain but not host it and to register and host the new domain name I bought elsewhere, transformativemedicine.health. Thank you, Michelle

I sent two messages to Wix's Facebook page, but was blocked from sending more. Below are the messages I wanted to share. If I can't get my questions answered, I'll post them on their FB page. I asked about secure landing pages with private domains, call-to-action buttons, and costs. I also inquired about a one-page private domain with SSL security and a button linking to my sub-domain gallery. I asked about costs and needed details before committing. Wix responded confirming SSL security on sites and shared steps to create a landing page. They mentioned premium plans for connecting domains. After thanking them, I had another question on June 4 about pixel shop pages and name server changes. Paid support is not always reliable.

I have encountered a persistent issue with connecting my domain to my Wix site. Here is a detailed account of what I have experienced: 1. I purchased a domain from a provider other than Wix. 2. I linked the domain to my newly created but unpublished Wix site, and was informed by Wix that the connection process would take a few days. 3. Over several weeks, as I continued to work on designing the site, the domain connection did not solidify. When I attempted to add an embedded element, I was prompted to upgrade to a premium account. 4. After upgrading, the site still requested a domain connection for the embedded element. 5. I speculated that the issue might be due to the site being unpublished. I hid the site from search engines, then published it. 6. Despite connecting the domain, the dashboard indicated it was not linked. I attempted to connect it again. 7. When managing domains, the system confirmed the correct domain was connected. However, upon clicking the connected domain, an error message appeared stating it was not linked to a website. 8. Even after waiting for days, the problem persisted. 9. Today, after rechecking the dashboard, the domain connection issue remains unresolved despite the domain being shown as connected in the domain management page. 10. The repetitive cycle of the domain appearing connected but inaccessible on the site has left me frustrated and seeking a solution. Any advice on resolving this matter would be greatly appreciated. Thank you, -Hannah

I previously contacted you about the WIX Contact number concern and received your email response. I discovered additional complaints about WIX on ripoffreport.com, including 39 complaints like mine. I tried to respond to but was redirected to a site asking if my issue was resolved with limited options. When I emailed your support address, I received a "Mailer Deamon" message, similar to WIX's approach. I suggest allowing users to reply without payment to avoid negative reports. Your site currently has no complaints, but consider offering free assistance to prevent potential issues.

Hello, I am encountering a problem with displaying my website on the Internet App of a Samsung Smart TV. The message "Your Browser Is No Longer Supported" appears, even though my other Wix site works fine. The current site is a .net, but I am considering moving it to a .com site for my client, a restaurant owner who wants to display the menu on multiple screens. Is it feasible to switch to a .com site and transfer the content smoothly? I suspect the issue may be related to compatibility with Samsung TVs and smart apps specifically with non-.com sites. My client is eager to resolve this as he needs the menu displayed correctly. Any insights on whether Wix and Samsung TVs have encountered challenges with anything besides .com sites would be helpful. Your assistance is greatly appreciated. Best, Jim

Hello, I need assistance with my website. Martin Nealon from [redacted] manages my site sacred-space.co.uk. Despite asking him to cancel the website, Wix services continue to charge our account. I want the site completely canceled with no access. The business closed during Covid, and I do not plan to reopen. Additionally, the email for Martin Nealon's account needs to be changed from [redacted] to [redacted], as 3D Interior Illustrations is no longer active. Thank you for your help.

I have been a user of WIX for years. Recently, I received a text message regarding my expired credit card. When I logged into my WIX account, I noticed that my payment information was missing, and I couldn't find a way to update it. Despite my account being secure, all my details seem to be gone, and I'm being prompted to create a new website. I need assistance to resolve this issue and update the existing account. Thank you, Alan M.

I recently received an email from Wix on 6/1/[redacted] stating my Pro Plan for nalcbranch254.org would not renew automatically and expire on Jun 9, [redacted]. The date should be [redacted], not [redacted]. Following a call with WIX around the same date, I mentioned being charged over $[redacted] on my credit card. I requested the account cancellation, which was slightly delayed. The representative noted she would submit the cancellation request, unsure of approval, and instructed me to monitor my credit card for a refund within 2 weeks. However, no refund was received, and a second charge of over $[redacted] in July appeared on my credit card statement. I need improved communication from WIX and a refund for both charges to my credit card. Please CC [redacted] and [redacted] in all future correspondence.

Subject: Issue with Closed WIX Account Dear WIX, I want to address the situation regarding my hosting account with WIX, which was opened in [redacted] and closed shortly after due to unprofessional service. Despite being paid up upon closing, I am now being wrongly pursued for additional payments, causing me distress. The account was under the business name "Hawaii Legal Services," and WIX owes me money. I have since moved on to a different hosting provider that meets my needs more effectively. I request that all matters and accounts related to WIX be closed without any further attempts to collect funds that are not owed. It is crucial that WIX resolves this issue promptly to avoid any further complications. Sincerely, E. Schroeder Hawaii Legal Services

As the President of the US Allegiance Institute, I handle the financial aspect of our website. However, our previous administrator has left, and we are in need of regaining admin rights to manage the site. We are actively paying for the website and require support to transfer admin privileges promptly. Please reach out to us tomorrow to assist us in resolving this matter. I will provide the email of our current admin officer:

I purchased a domain and mailbox with Wix's Premium Service. Despite requesting a refund after deciding to switch providers, they charged me for the next cycle. Wix has now deactivated my domain and mailbox before the agreed termination date of 16.10.21. They demand payment for future cycles to reactivate them and refuse to provide a transfer authorization code. The contact information linked to the domain is now inaccessible due to the deactivated mailbox. This situation feels like I am being forced to pay twice for the same service I already settled. Even disregarding these issues, there should be a 30-day grace period they are not honoring.

In [redacted], I canceled my Wix subscription five days after starting, as per their policy at that time which allowed cancellations within seven days. I received an acknowledgement for my cancellation request, but it did not explicitly confirm that my cancellation was approved, so I assumed it was. However, in [redacted], they billed me again without any notification. After numerous frustrating interactions, they agreed to refund only the charges for [redacted]. I was informed that my claim could be reviewed by their support team. Despite following up, I have not received any refund. In [redacted], they attempted to bill me again, but the support person assured me it was canceled. Unfortunately, the charge persisted, and I did not receive any refund or update on my claim.

Our company website has been inaccessible for almost 10 days. The individual who managed the site has left and reset all the passwords without documenting them, citing security reasons. Despite following numerous password reset emails and providing business information for verification, no progress has been made. Requesting a call back has also been unfruitful, leaving us feeling frustrated. We are considering migrating to a new website provider due to the lack of support and communication. We hope to find a solution soon.

I recently installed a brand new Wix [redacted]4 fuel/water separator filter on my 345D New Holland tractor. After cleaning the tank, line, and filter assembly and ensuring good fuel flow, I've noticed that the filter is not filling to the top outlet line leading to the injection pump. Despite having a strong flow going in and out of the filter, it appears to be blocked and not filling completely.

I need assistance with a Wix site issue. My late daughter, C.v.W., passed away on 30/8/[redacted]. She managed scarabhealingproject.com through Wix, funded by her ex-fiance D.L. Now, I wish to continue the site to write her biography as requested by her followers. How can I access the payment status, take over the site, and cover its expenses? I have her death certificate and am committed to realizing her vision. H.L. at [redacted]3.

Hello, my husband and I have been using your website for two years now. It has been extremely challenging and difficult to work with. We have invested hundreds of dollars into it. Despite my efforts to update it with new pictures, I have not made any progress. Our customers are unable to browse our products or place orders through the website. It's frustrating to pay for a site that is essentially useless. Please contact me urgently at [redacted]. Thank you, Lonnie M. and Jennifer.

My boyfriend was unexpectedly charged $[redacted] on his card for a yearly Wix subscription, which was intended for me. The subscription still has some time left, and I was planning to cancel it. We are in the process of moving and cannot afford this charge at the moment. It is urgent that we receive a refund promptly. Please contact me as soon as possible to help us resolve this issue. Thank you.

I am experiencing a block on my site due to an error on my part. I have faced challenges where fees charged to my account were not clearly identified as Wix.com transactions. This led my bank to cancel the charges, suspecting fraud. After days, the situation was resolved, but Wix requested statements and identification documents. Although I provided most of the requested items, there is an outstanding document. I have exchanged 35 emails with 6 individuals regarding this matter. Recently, I was informed that my case was transferred to the billing department for a decision. Despite requesting a call back, I received no response. Since the transfer, my follow-up emails have gone unanswered, and I feel stranded without any means of accessing support or opening a ticket. The modest income from my site is crucial for supplementing my small pension. The lack of communication and support from Wix has left me in a difficult position. I seek a resolution as I have been a customer since [redacted] and have paid $[redacted] to Wix since June. I feel disregarded by the company's lack of empathy and communication. Could you please provide me with a solution to this urgent issue? Your assistance is greatly appreciated. Sincerely, Diane T.

I've been dealing with a personal emergency lately, causing me to be away from the site for a while. I tried to access it recently to update my email and some account information but faced difficulties. I am now unable to access my editor account, and I am unsure of the process. On the last page, I was prompted to upload my passport and driver's license, but both documents have expired, and I don't have copies of them. Additionally, I'm using Signal Messenger and seem to be having trouble receiving codes from the site. Any assistance in regaining access to my account would be greatly appreciated.