Wish Customer Service Issues

I would like a refund of $[redacted].00 for a phone that is not functioning and caused my account to be blocked. This issue has affected other users as well. I have been a Wish customer for a year, making [redacted] purchases using the same prepaid credit card. Despite only one previous complaint, my account was blocked without warning and I am asked to provide a bank statement, which is not relevant as I do not use cards linked to my bank. Wish's customer service is unhelpful, repeating my inquiries without addressing them. If I do not receive a satisfactory response by Christmas, I will report this as fraud and share my experience on social media to caution others. Unfortunately, there is no direct line to speak with a representative. I am not alone in facing this issue with Wish.

I purchased an item that was supposed to arrive by March 26th, but the app's customer support is only asking me to rate them without actually helping me solve the issue. The delivery date keeps getting pushed back, and now it's set for April 3rd. I would like a refund for the item since it's possible to get one after the final delivery date has passed. The item is a bow, and the reference number is ECPIT[redacted]YQ.

I bought two phones from Wish, the supposed discount site, and both are faulty. They are the m10 [redacted] edition and neither can load any apps or access the internet properly. Additionally, one charger doesn't work, and one of the phones erased everything on my memory card, which was working perfectly before using it. I am upset as this has resulted in losing precious pictures and videos, especially as one of the phones was meant to be a Mother's Day gift. I am requesting a full refund for both phones and a replacement 128GB memory card costing £50. If this matter is not resolved quickly and securely, I will escalate it further.

Hello, I'm writing to express my frustration with the customer service on the Wish app. I ordered an Asus Chromebook on March 1, [redacted], which was delivered by UPS on March 8, [redacted]. However, I never received the package as it was allegedly left at my back door without my signature. Despite contacting UPS and Wish about the missing item, I have not received a resolution after 30 days. The app initially showed a refund in progress, but now it indicates the order was delivered. I have been trying to reach out to customer support through the app with no success. I believe it is unacceptable for me, as a loyal Wish customer, to be left without my purchase or a refund. I prefer speaking to a representative directly rather than waiting for email responses or calling the unhelpful support number provided. I hope to hear back soon. Thank you, Tamira D.

Hello, my name is Anna Smith. Recently, I've been trying to access refunds on my Wish account and encountered a problem. It appears that my account has been flagged for excessive refunds, which I find puzzling as I have only requested a refund for one package. I am eager to resolve this issue to ensure my account is back in good standing so I can rightfully receive refunds for items that did not meet the promised standards or were never received. Unfortunately, due to my account's status, I am unable to access customer support on the app, which is frustrating as I have tried reaching out multiple times. If this matter is not resolved promptly, I am considering cancelling all my Wish accounts. I've had enough of this situation and once I receive the remaining refunds I am entitled to, I have no intention of using Wish again. Kindly, get in touch with me to address this concern, as I am serious about discontinuing my use of the app.

I am seeking help from the Wish app support team regarding a refund due to the delivery deadline being missed. An item I purchased before the **th of March through the app has not been resolved adequately by customer service. The final delivery date keeps moving, and now it's extended to the *th of April. I would like to know if it is possible to get a refund for the item since the final delivery date has passed. The following reference number: ECPIT ********** YQ. Their pre-written responses only prompt me to rate them without addressing my refund request as the delivery has been delayed, and my package remains undelivered even though it has been paid for. I request a refund for the undelivered package promptly. I have been a frequent customer of Wish for months, but now, unless this issue is resolved, I feel ignored. After receiving unhelpful predefined responses from Wish support, I reached out to escalate this matter.

I am encountering issues with Wish while trying to checkout. They requested my bank statement from my last order for verification, which I provided. Now, I attempted to use both my MasterCard and PayPal, but encountered issues with both payment methods. Additionally, I have not yet received the laptop I ordered and was informed it was sent back due to an alleged wrong address, which I find suspicious as I have received other items from the same order. I am hoping for a refund on my account as I urgently need to purchase a laptop for work. Kindly advise on how to proceed with placing my order, as Wish has all my account details. Your prompt response is greatly appreciated.

On January 19, I placed an order for 8 LEGO toys on the Wish app with order number 5c431b1de19e0a696308d522. Despite the estimated delivery date of February 28, the items did not arrive on time. After contacting Wish Assistant in the app, I was initially asked to wait another two weeks. Upon following up and only receiving a refund for 5 items, the app labeled me as a "bad customer." I waited for an additional month for the remaining 3 items to be refunded as instructed. However, as of April 1, I have not received any products or the refunds due to a restriction stating I could only receive refunds until March 30. I am now unable to request a refund or contact anyone for assistance. I am requesting an immediate refund and will be deleting the app. Tracking number: VR[redacted]52YP.

I have been a loyal Wish customer and have made numerous purchases without any issues. On December 10, [redacted], I received an order for a $20.00 light bulb (Order No. 3EB6-F9A3CB-E744) which turned out to be [redacted] volts instead of the required [redacted] volts for use in the U.S. Despite contacting customer support 19 times, I have not received a satisfactory resolution. I feel frustrated with the lack of support and communication. I am requesting a refund for the item in question. Additionally, I encountered difficulty logging into wish.com today as my password was not recognized, and my email address was not accepted. Any assistance with these matters would be greatly appreciated. Thank you.

I made a purchase over a month ago and have yet to receive my item. Despite being asked to wait until April 1st before contacting you again, I have now done so only to be informed that I cannot receive a refund because it's after March 30th. I have checked with the post office and my neighbors, but no one has received a package for me. I am frustrated and would like a refund or for the amount to be credited to my account. I have not encountered any issues until now and hope for a swift resolution to this matter.

Hello, my name is Martinez Brown. I have been shopping on Wish and need assistance. I have not received my blue jeans jump shoes, which I ordered in March. I found the shoes on the website again but need a tracking number for them. The size I selected is 11 for US women / 8.5 for US men, but I need the men's size. I have received all my other packages except for this item. Please provide me with the tracking number for the shoes. You can contact me at Brown Martinez [redacted] I currently have the item in my cart as a placeholder. Please respond promptly. Thank you for your help.

I have encountered an issue with a recent order I unintentionally placed on the Wish app, leading to a substantial sum that I am unable to afford. Despite swiftly canceling the order shortly after realizing the mistake, notifications are indicating that items will still be delivered. As a result, a significant financial burden was incurred, resulting in being expelled from my home until the situation is rectified. I have reached out to Wish multiple times with no resolution. I am distressed and seek assistance in resolving this situation promptly. Your help in providing documentation confirming the order cancellation would be greatly appreciated. The current circumstances are dire, and I eagerly await a response from Wish.

I ordered two pairs of boots from Wish, one grey size 9 (40) and one blue size 10 (41). However, I received two pairs of blue boots in size 41 and 42, and they don't fit as expected. I've been a loyal customer of Wish but am disappointed with this order. I simply want the correct boots in the right sizes without any extra charges. I require a size 42 in grey and a size 43 in blue. I hope to hear back from you soon.

I am in need of assistance regarding a refund for shoes that were supposed to be returned. A person from Wish has sent the order to an address different from the one I provided. I have not received the items, and an amount of $[redacted] was charged to my debit card. I am expecting a refund. Please contact me using the phone number [redacted]-[redacted]-[redacted]. My name is Teresa Witcher.

Lately, I've been trying to make purchases on my mobile device. However, when I attempted to swipe to pay, a pop-up appeared asking for my personal and banking details, even though I had previously stored them without any issues. After entering my information, it said the transaction failed, which was confusing as I verified the accuracy of the details twice. Subsequently, I was asked to take a picture of my driver's license and provide a purchase receipt as proof of my identity, which was not accepted. Unsure if it was a scam, I tried the purchase on my computer and successfully bought the items. Unfortunately, I noticed that my bank account was charged twice for the transaction. I would like to cancel one of the purchases, worth $[redacted], and have the amount credited back to my account.

I recently purchased pink and navy blue canvas shoes on Wish. Unfortunately, the sizes have been inconsistent. I initially bought a size 38, then exchanged it for a 37 which didn't fit, so I went back to a size 38. However, the latest pair of shoes in size 38 is still too small. I have requested refunds before due to sizing issues, but Wish doesn't offer returns, only refunds. Now, I've been flagged for requesting refunds, which is hindering my ability to address the problem with my recent shoe purchase. I understand variations in color and material, but the discrepancies go beyond that with items not matching their pictures. I'm willing to return the shoes if possible and receive a refund. I urge Wish to reconsider its policies on refunds and returns to ensure customer satisfaction and avoid further misunderstandings. I hope to resolve this issue promptly.

Good day, I placed an order for a Home Living DLP LED Projector + Smart TV Box, and my account was debited 10,[redacted].58 pesos, equivalent to $[redacted].80 USD. My account got blocked due to alleged misuse, which did not occur, and I have not received the refund. I am not interested in the refund; I just want the item I ordered. I am unable to take any actions through my account as I cannot access it, and I have neither the money nor the order. My blocked username was 5c9e3595e4a5cf76c0ec62dd with the address Cesar Jimenez Casado [redacted] NW 114th Ave Ste Unit1 #SDQ6578 Miami, Florida [redacted] United States, and I paid with card ending in [redacted]. Please advise me.

I've come to realize that when I ordered "one," it was not clear it meant just a single item and not a set of four like I thought. In general, I've experienced issues with various orders from Wish. The items frequently arrive very late, lacking instructions, and with no proper feedback from Wish. After waiting for other orders currently en route from China, I won't be using Wish anymore. I believe Wish needs to provide clearer product descriptions, extend the delivery timelines, and ensure packages contain all necessary materials.

I have not received the following items from my Wish order: Fashion Women's Latin Dance Shoes from Libinyu Store, Women's Fashion 2-Piece Bathing Suit from JustFashion Store, and Fashion High Heels Women's Shoes in Silver from To Maintain a Good Mood is the Good Life Store. The shoes I received are too small, and I need the next size up. Additionally, the COMENII [redacted] New Women's Summer Top from Exingstore11 is too large. I have attempted to contact Wish without success. I would like a refund for these items. Thank you, L. Day.

On March 23, [redacted], I placed an order for 1 21W Dual USB Solar Charger, a Foldable Waterproof Portable Charger with a high-efficiency solar panel for cellphones, tablets, flashlight, and camping travel. My order number is 5c96c771b2c2bc33578edf8f. Despite other items being canceled, this particular one was shipped. After tracking it with UPS Tracking # 1Z70RY[redacted]14, I noticed a strange route change from Syracuse, NY to Hodgkins, IL, eventually reaching Kansas City, KS on 4/03/[redacted]. I contacted UPS, and they informed me that the seller initiated a return, which I did not authorize. Today at 11:51 am, I received a notification that the item was delivered in KANSAS CITY, MO, signed by a person named CHAVEZ. I suspect fraudulent activity on the seller's part and want the purchased item promptly delivered to me. I seek clarification on this matter. Thank you, Art Wade.